Campus printers

This is for Windows, MAC or Chromebook laptops (Not tablets or Mobile phones).

If you are using a University managed device, follow the How to use Campus Printing – staff tab

To use Campus Printing you will need to set up Mobility Print.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system.

Click on Download and run mobility print, click on finish once complete.

                                 MAC OS                                                                Windows 

Once you have completed the install process you will be able to see the printers on the drop-down list when you choose print and you should also see them on the printer queues within the programme you are using:

                                 MAC OS                                                                             Windows

Choose the correct printer

Student-Mono [papercut-print1](Mobility) or Student-Colour [papercut-print1](Mobility)

Click Print.

The system will ask you to login. Do this with your lboro credentials provided by IT Services

                           MAC OS                                                     Windows

To collect your print from the device you will again need to login. You can login manually or hold your ID card over the reader (small black box) & login on the screen using your University login credentials, this will associate the card with your papercut account and be registered to use the service going forward.

Click on print release, select the file, and press on Personal Account to pay using your print credits.

Notes:

The device will not release your print if you do not have credits. The FAQs in this section of our website provides detail of how to add credits.

The print queues have been set up as staff and student for server load balancing reasons but your print will still work if you use the staff print queues.

This is for Windows, MAC or Chromebook laptops (Not tablets or Mobile phones).

If you are using a personal device (not a university managed device), follow the How to use Campus Printing – student tab

Send print job to one of the below print queues

For MAC:

\\papercut-print1\Staff-Mono-Mac

\\papercut-print1\Staff-Colour-Mac 

For Windows:

\\papercut-print1\Staff-Mono or Staff-Mono on papercut-print1

\\papercut-print1\Staff-Colour or Staff-Colour on papercut-print1

Find your nearest Campus Printer.

Hold your card over the reader (small black box) & login on the screen using your University login credentials, this will associate the card with your papercut account and be registered to use the service going forward.

Tap on the file you want to print or release all

Click on the charge code to release the print job

Notes:

Staff are charged monthly for usage according to the Agresso code selected at the device upon print release

Visit the PaperCut Print User Portal and click on Register as a Guest User at the login screen

Once you have created your account you will need to set up MOBILITY PRINT.

Follow the instructions on the screen.

The instructions shown will be the correct one for your operating system.

Click on Download and run mobility print, click on finish once complete.

                                 MAC OS                                                                Windows 

Once you have completed the install process you will be able to see the printers in the drop-down list when you choose print and you should also see them in the printer queues within the programme you are using:

                                 MAC OS                                                                             Windows

Choose the correct printer

Staff-Mono [papercut-print1](Mobility)

Staff-Colour [papercut-print1](Mobility)

Click Print.

The system will ask you to login. Do this with your credentials that you set up at the beginning of this process.

                           MAC OS                                                     Windows

To collect your print from the device you will again need to login with the credentials that you set up at the beginning of this process.

Click on print release, select the file, and press on Personal Account to pay using your print credits.

Notes:

The device will not release your print if you do not have credits.

The FAQs in this section of our website provides detail of how to add credits.

Campus partners can apply to have your print costs added to your employers monthly invoice using this APPLICATION. You must have your employers approval before completing this application.

Find your nearest Campus Printer.

Staff, Campus Partners and students need to hold their ID card over the reader (small black box) to auto-login

Guest users need to tap the screen and follow the on-screen instructions to login

Select Print Release

Select the jobs you want to print

Click on Print

Click on the Agresso Code that appears.

Select Logout to finish

NOTE: If you click on Personal Account, and you have not added print credits to your account, your print will not be released and you account may be locked. Please contact us to rectify this if you have problems.

Find your nearest Campus Printer.

Hold your card over the reader (small black box)

Follow the on-screen instructions to login

Place your documents face up in the document feeder or face down on the glass

Select Copy on the home screen

Select Device functions

Set your copy settings on the following screen

Press Start

Logout to finish

Find your nearest new Campus Printer.

Hold your card over the reader (small black box)

Follow the on-screen instructions to login

Place your documents face up in the feeder or face down on the glass

On the main screen select Scan

Change the subject name as required

Select Start scanning

For scanning options select Settings

Choose the desrired settings and press Start scanning

Logout to finish

Visit the PaperCut Print User Portal

Login 

Click on Add Credit in the left hand menu

Select the amount you want to add and click on Add value

The system will now redirect you to the RBS WorldPay, our approved payment transfer provider

Complete the process as directed

The system will add the value to your credits and you can start sending files for print

Alternatively you can visit our counter service in the Herbert Manzoni Building and our team will be able to help you

Contact us to report all faults quoting the printer number, found on the front and top of the machine

In your email please provide a brief description of the problem

Our SLA for getting a machine back up and running is 7-10 days, based on the availability of our supplier engineers. We often manage to rectify issues much quicker than that but during the downtime you can use any of the other campus printers

 Campus printing service paper is available via the University Online Shop.

When staff and campus partners order paper for a campus printer, a discount code should be applied. The cost of this paper is included in the monthly print charges, based on user usage.

Please get in touch for the code you need.

In support of the University's Sustainability strategy we provide Steinbeis No. 1 as the standard service stock.

Steinbeis No. 1 is 100% recycled. Processed without any environmental harmful bleaching agents (chlorine, chlorine dioxide, or other halogenated bleaching agents) the paper is certified to Blue Angel and EU-Ecolabel. This paper can be recycled after use.

If you require a whiter sheet for presentation purposes and/or colour management, you can order alternative paper supplies via the University Online Shop.

Empty toner cartridges must be boxed up in the empty box from the new toner you have just loaded, and dropped in the blue internal mailbag for us to collect when we next visit with your daily post delivery. Please label the box as 'USED TONER CARTRIDGE'.

Ricoh has a Smart Return Service that we use to return all empty cartridges. Sending them out in bulk from the Herbert Manzoni Building ensures that we manage the number of vans to campus.

How much of the cartridge is recycled?

A total of 99% is recycled.

Are the returned cartridges being re-used?

It is possible that cartridges (or parts of it) are used in the production of new cartridges. Because of the high quality standards of original Ricoh cartridges the majority of the returned cartridges can not be reused.

What happens with the cartridges that are not being reused?

The plastic parts taken from toner cartridges are first pulverized, then melted, and molded into new plastic parts for reuse. This kind of closed- loop materials recycling, is one of the most effective recycling measures to help reduce waste while at the same time contributing to conserve natural resources.

Please drop them in to, or next to, the blue internal mail bag for us to collect and return to the supplier.

Yes.

Please follow the process for connecting as a campus partner or visitor.

To pay for print you will need to add print credits to your account. Instructions of how to add credits are available in our frequently asked questions section.

Once credits are live on your account you can use the 'Personal Account' button to pay for your print at the point of release.

Yes you can. You can submit a request for a refund against a job through the portal.

Login and go to Recent print jobs in the left hand menu.

Click on Request refund against each job listed.

You will need to provide a full description of what you think happened and why you want the refund to be approved.

Our team will look into your request and get back to you as soon as they can. They may need to request proof of incorrect prints if you have them and will email to request this

Refunds will only be given for requests made within 24 hours of the print submission.

Your Personal Account allows you to add print credits and use the Campus Printers for personal printing that is not connected with your University activities.

NOTE: If you click on Personal Account, and you have not added print credits to your account, your print will not be released and you account may be locked. Please contact us to rectify this if you have problems.

Yes you can. Finalist students can claim for any remaining balance they have before they leave.

Please complete this FORM to request your refund.

A member of the team will call you to process your refund, once approval has been given.

On your computer go to the start menu, and click on Settings

Click on Devices

Click on Printers & scanners (in the left hand menu)

Find the new print queue that you want to set as your default and click on it

Click on Manage

Click on Set as default

If a message comes up on the printer to say it cannot release your print jobs, it means that your account is locked because it has reverted back to being print credit payment and you do not have print credits loaded on to your account.

To unlock the account, log back into the printer and select Print Release

Press on the arrow on the right hand side of the print job line

Select the icon next to My Personal Account

Select the finance code that appears on the screen

This will revert your account back to being charged to an Agresso finance code.

Log out

Log back in again and you should be able to release your print job as normal.

Call us if this does not work.

In the event that our in-house team cannot fix the issue you have reported we will call on the technical support of our dedicated Ricoh engineers.

Most device issues are fixed through this route.

On occasion, issues are identified as networking or user access issues that neither our in-house team or Ricoh will be able to fix.

When this is the case we will advise you to contact you network provider or local IT support.

If you require additional Agresso finance codes to be added to your print account, please complete this FORM

We aim to undertake this work within 7-10 days and will email once done

Yes you can. Please complete this FORM

We aim to undertake this work within 7-10 days and will email once done

There are over 200 campus printers across campus in accessible locations.

The following are the general access locations. Each of these locations can print A3 and A4 in either colour or black and white, except where noted.

Location

• Haslegrave - Ground Floor N006
• Design School - Outside LDS004
• Chemical Engineering S006
• SMB Stewart Mason - Postgraduates
  (Colour A4 device outside SMB109, Colour A3/A4 device on Mezzanine floor)
• ‌Student Village - Hub Reception
• ‌Library - Four devices on level 3 (entry floor), two on level 2, and one on level 1   

All campus printer issues such as a lack of paper or toner should be reported by contacting us.

Large format printing can be ordered through the University Online Shop

The charges for printing are available from within the PaperCut Print User Portal and are updated annually according to ink and paper costs.

Scan to email and OneDrive is FREE.

The print queue covers the whole of the Campus Printing service and all of its users, so you are not just seeing your print jobs.

The quantity of print jobs visible does not indicate the speed of the service.

Jobs are held in the system for 72 hours

Tap on the stop button in the bottom right corner.

Tap on display job list, this will show all the jobs you are currently printing.

Tap on the job to highlight it.

Tap on the Del Resv button and the printer should stop.

You can also delete all jobs in your queue by tapping on the Delete All Jobs button.

Whilst printing a job the printer will stop working if it is out of paper or has developed a fault such a s a paper jam. A red light will come on at the bottom left of the screen when this happens.  You may want to cancel the job if it is of a confidential nature to prevent it printing out later when the printer becomes operable again.

Tap on the Check Status button on the bottom left of the screen.

Tap on the current job tab at the top of the screen.

Tap on the job to highlight it.

Tap on the Del Resv button to delete the job.

You can also delete all the jobs in your queue by tapping on the Delete All Jobs button.

The new printing service has new print queues.

It is essential that you select the correct queues for the new service.

• Mac Print Driver available from: http://support.ricoh.com/bb/html/dr_ut_e/re1/model/imc4500/imc4500.htm

• Staff print queues are financed using Agresso budget codes. Usage data is collected throughout the calendar month and processed to a single budget code per School / department in the final week of the month. 

In the event of issues with Campus Printing outside the hours of Monday-Friday, 9am to 5pm, users are advised to report the issue to University Security on 01509 222141