Student parcels

parcels on shelves, man finding parcel

The Mailroom manages all incoming and outgoing mail and parcels to the Loughborough campus, with a particular focus on student parcels. All parcel deliveries are managed via into our Parcel Tracker system.

You must ensure that all of your parcels are correctly addressed including your first, last and preferred name, your full hall address including room number and postcode and your student ID number. 

Parcels without a student ID number as part of the address take longer to match to you and could result in being sent back to the sender. Please always add you student ID number into your address when ordering things.

After the courier has dropped off your parcel with us, we will process it into our secure storage and you will receive an automated email from no-reply@getparceltracker.com advising you of how to collect your parcel.

This email includes a QR code, parcels connot be collected without this code.

In the event you do not receive your emails, please check your Junk Folder.

Please do not come to collect your parcel until you have received the Parcel Tracker email from us.

All student envelope mail is sent direct to Hall Receptions.

At the start of term, deliveries for UniKitOut, LoveSpace and UniWiz are delivered direct to your hall where possible. Please get in touch if yours has not arrived.

Our Mailroom does not have the space to store parcels indefinitely. 

Parcels are therefore held within our space for 14 days only.

Reasonable steps are taken to match parcels to students through three email reminders that their parcels are here. Students are given plenty of time to arrange for collection within that timescale.

Only in exceptional circumstances will we arrange to hold parcels for longer than the 14 days. Please contact us to discuss this service if you feel it is needed.

All abandoned parcels, after the 14 day period, are either returned to sender, disposed of or donated to charities connected to the University.

 

(This Policy has been approved by an independent legal firm who confirm it complies with the Theft Act 1968 and Postal Services Act 2000)

All large UniKitOut, LoveSpace and UniWiz deliveries should be addressed to your Hall postcode:

Hall Post code
Butler Court LE11 3TS
Elvyn Richards LE11 3UQ
Hazlerigg / Rutland LE11 3TZ
Royce LE11 3TJ
Towers LE11 3TG
Cayley LE11 3TX
Falkner Eggington LE11 3UG
John Phillips LE11 3US
Rutherford LE11 3TH
David Collett LE11 3UE
Faraday LE11 3TY
Robert Bakewell LE11 3UR
Telford LE11 3UA
Claudia Parsons LE11 3TH

UniKitOut, LoveSpace and UniWiz deliveries attempted at our Loading Bay will be redirected to your Hall.

Please use the hall postcodes as below:

Hall 

Postcode

Butler Court

LE11 3TS

Cayley

LE11 3TX

Claudia Parsons

LE11 3TH

David Collett

LE11 3UE

Elvyn Richards

LE11 3UQ

Falkner Eggington

LE11 3UG

Faraday

LE11 3TY

Hazlerigg-Rutland

LE11 3TZ

John Phillips

LE11 3US

Robert Bakewell

LE11 3UR

Royce

LE11 3TJ

Rutherford

LE11 3TH

Telford

LE11 3UA

The Holt

LE11 3JB

Towers

LE11 3TG