Unsung Heroes

Luke is a true unsung hero whose dedication, professionalism and relentless commitment help keep the University running smoothly every day. As a trusted and highly skilled electrician, he consistently goes above and beyond to resolve problems quickly, support major events and respond to urgent issues whenever needed. His behind-the-scenes contribution is invaluable, ensuring students, staff and visitors can rely on a safe, effective and welcoming University environment.

Sheralyn has been the steadfast heart of undergraduate admissions in the Wolfson School for nearly three decades, demonstrating extraordinary dedication, resilience and professionalism in service to the University. Through periods of significant organisational change, staffing challenges and evolving admissions demands, she has consistently ensured students, colleagues and applicants receive exceptional support. Her willingness to mentor, train and guide others, often while carrying substantial additional responsibilities herself, has been instrumental to the School’s continued success.

Imogen has made an exceptional contribution to the technical community through her compassionate leadership, unwavering support and commitment to helping others thrive. By building stronger connections between teaching and research technicians, creating initiatives such as the Technician Olympics, and championing professional development opportunities, she has fostered a culture of collaboration, inclusion and recognition.

Jack has made an extraordinary impact through the creation of the BiteSize learning platform, transforming how knowledge, skills and expertise are shared across Professional Services. Working largely behind the scenes, he has built a thriving community of learning that empowers colleagues to improve processes, embrace new technologies and develop confidence in their roles. Through his generosity, enthusiasm and commitment to helping others succeed, Jack has enabled lasting improvements across the University.

The OD Admin team are the driving force between many of the University’s most significant leadership and recognition activities. This team of four play a pivotal role in delivering some of the University's most high-profile initiatives, from the Leadership Forums and research showcases, to events to like the Staff Fair and the Vice-Chancellor's Awards. They also play a key role in essential behind the scenes activity like making sure colleagues can access their mandatory training. Often working behind the scenes, their influence is felt across the University.

The Estates and Facilities Management Project Management Office Team has made an exceptional behind-the-scenes contribution to the University, delivering a complex and ambitious programme of capital projects that has transformed learning, teaching and innovation spaces across campus. Through outstanding professionalism, collaboration and determination, the team successfully coordinated multiple high-priority projects to demanding timescales, ensuring students and staff could benefit from enhanced facilities from the start of the academic year.

This team has become an indispensable foundation of the University’s digital environment, enabling colleagues and students to work, learn and connect through secure, reliable and resilient technology. They expertly manage an increasingly complex portfolio of cloud services while safeguarding critical systems against evolving cyber threats. Their commitment, technical excellence and collaborative approach ensure essential services remain available and effective every day. Through their often-unseen efforts, they have made a vital contribution to the University’s success, making them true unsung heroes.

The Housekeeping Team has demonstrated extraordinary resilience, teamwork and dedication in the face of significant challenges. Despite operating with reduced staffing and navigating an extended period without a Team Leader, they have consistently maintained high standards while supporting one another with kindness, positivity and a shared sense of responsibility. Their willingness to step in, help colleagues and work collaboratively ensures an outstanding service that benefits the entire University community.