I want to report an infected or compromised computer/device

An infected computer may contain malicious software that can be used to compromise the information that is held on your device. This may result from downloading infected software, or by clicking on links in phishing emails.

How to report an infected or compromised computer/device

If you become aware that your computer/device has been infected or compromised, then it is very important that you report it to the University as soon as possible. You should do this by emailing IT.Services@lboro.ac.uk.

Why is it important that I report an infected or compromised device?

? It is very important that the University can determine what data/information might have been placed at risk if a device has become infected or compromised.

If the University is concerned that the infected or compromised device may result in a data breach, then it MUST notify the Information Commissioner’s Office within 72 hours of becoming aware of the incident to remain compliant with the General Data Protection Regulation (GDPR).

In the event of data/information being placed at risk, the University may need to put in place measures to protect it. This is more likely to be successful if we can take these actions quickly.

What happens after the device is reported as infected or compromised?

The Information Security Team will work with the Data Coordinator in your School/Service to establish the further detail of the incident.

If the data/information contained on the infected or compromised device is the personal information of other individuals, then we may need to inform these people of the possible breach. This detail may also need to be passed to the Information Commissioner’s Office so that they can decide if any further action needs to be taken.

If the Information Security Team identify any measures that could be put in place to prevent something similar happening again or would have better protected the data/information held on the device, then it will take steps to put these in place.