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Professor Louise Cooke

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Professor of Information and Knowledge Management

Deputy Head of Information Management

Information and knowledge management; information law, policy and ethics; dynamics of online forums

Louise joined Loughborough University in 2006 as Lecturer in Information and Knowledge Management, having previously worked as Lecturer in the Department of Information Science at City University, London. She was promoted to Senior Lecturer in 2010, to Reader in 2016 and to Professor in 2017. She gained a BA (Hons) in Library Studies with European Studies as subsidiary subject at Loughborough University in 1976, an MA in Library & Information Studies at the University of Central England (now Birmingham City University in 1997, and a PhD in Information Science at Loughborough University in 2004. Her PhD thesis investigated the impact on freedom of expression of measures taken to regulate internet access and content. She is a Chartered Member of CILIP and a Fellow of the Higher Education Academy.

She has a successful track record of gaining research funding from a range of public and private sector organisations, including the UK Research Councils, the JISC and Leicestershire Police. She was Principal Investigator on the £202,000 Arts & Humanities Research Council funded MAIPLE project, which investigated measures taken by public libraries in the UK to manage public access to the Internet. Louise has a successful track record in PhD supervision, with at least sixteen successful completions to date, and welcomes applications from prospective students with similar academic interests.

Louise was Head of Discipline for the Information Management Group from 2015 to 2018. She is an experienced teacher and currently leads UG and PG modules in Information and Knowledge Management and Business Relationships Management. She was awarded the title of Best All-round Lecturer by students in the Department of Information Science in 2012 and Most Approachable Lecturer in 2013 and was joint-winner (with Tom Jackson and Leicestershire Police) of the  Loughborough University Enterprise Awards 2012, Knowledge Transfer Category.

Louise was awarded Highly Commended for 'Outstanding Delivery' at the Loughborough University Postgraduate Awards 2017.

Louise’s research interests focus on information and knowledge management (particularly in the public sector and law enforcement agencies); information law, policy and ethics (and in particular, issues surrounding freedom of expression, privacy and freedom of access to information); and the dynamics and culture of online communication and interaction, particularly on social media. From a methodological point of view her work has generally adopted a qualitative approach, although she has also gained expertise in the use of Social Network Analysis to explore communication and relationship patterns. She is a member of the Centre for Information Management, the Centre for Research in Communication and Culture and the Online Civic Culture Centre for Doctoral Training (O3C) at Loughborough University.

Research projects with which she is currently involved include:

  • Visualisation of file structures at 3M using semantic technologies (with PhD student Gavin White and Dr Patrick Stacey)
  • Exploring digital inclusion initiatives in rural communities through the lens of Activity Theory (with PhD student Sharon Wagg and Dr Boyka Simeonova)
  • Modelling risk assessment of detainees in police custody (with PhD student Melanie-Jane Stoneman, Prof Lisa Jackson and Dr Sarah Dunnett in the School of Aeronautical and Automotive Engineering)
  • The development of Guidelines on Public Internet Access (with the International Federation of Library Associations, IFLA).

Past research projects and successful PhD supervision at Loughborough University includes:

  • AHRC funded MAIPLE project investigating issues surrounding the management of public internet access in UK public libraries. @MAIPLEproject
  • Effect of institutional factors on trust and knowledge sharing in the context of supply chain collaboration (with Dr Rui Zhao and Dr Alok Chaudhury, completed 2019)
  • Privacy policies and e-commerce (with Dr David Johnson and Prof Adrienne Muir, Robert Gordon University, completed 2019)
  • Inter-agency information sharing partnerships as a tool to combat anti-social behaviour (with Dr Ashley Cairns and Prof Tom Jackson).
  • The facilitators and inhibitors of user engagement with and adoption of the Police National Database (in collaboration with the National Policing Improvement Agency) (with Dr. Tessa Lambri and Prof Tom Jackson)
  • Staff access to ICT in UK Further and Higher Education (funded by JISC and with Helen Greenwood).
  • Ignorance Management: a new perspective on Knowledge Management in multinational corporations (with Dr John Israilidis and Dr Russell Lock).
  • The use of social media and the Internet by Christian churches in the UK (2013, with Dr Sara Batts and Prof Anne Goulding)
  • Citizens’ access to Public Sector Information (2011, with Dr Barbara Buckley Owen and Prof Graham Matthews)
  • Mobilising information and knowledge management in Leicestershire Police (2010, with Dr Rachael Lindsay and Prof Tom Jackson)
  • Knowledge sharing in virtual organisations (with Dr Hao-fan Chumg and Dr Jon Seaton)
  • The facilitation of knowledge exchanges in international development (with Dr Philipp Grunewald and Prof Mark Hepworth)
  • Improving information and knowledge sharing in the Amateur Swimming Association (with Dr Ejovwoke Junior Onojeharho and Prof Tom Jackson)
  • Opening strategy: the use of ICT in knowledge creation and sharing (with Dr Josh Morton and Dr Alex Wilson)
  • The Influence of Personal Connections on Human Resource Management, Knowledge Sharing and Innovation in Kuwait: the Mediating Role of Affective Commitment (with Dr Abrar Alenzi and Dr Andrew Rothwell)
  • The Applicability of TAM3 in an Educational Context in Saudi Arabia (with Dr Abdullah Altawayan and Dr Jon Seaton)
  • Exploring repeat victimisation of motor vehicle offences (with Dr Anthony Quinn and Dr Louise Grove)


ResearchGate page


Expert Advisory roles

  • Member of the IFLA Freedom of Access to Information and Freedom of Expression Expert Advisory Expert Advisory Group (FAIFE). FAIFE supports and co-operates with relevant international bodies, organisations or campaigns such as UNESCO, PEN International, Article XIX, Index on Censorship, IFEX and Amnesty International in their work to promote equal and open access to information for all citizens of the world.
  • Peer review panel member for Arts and Humanities Research Council (AHRC).
  • Member of the UKRI Senior Research Fellowships Peer Review Panel

Conference Committee membership

  • Invited ‘meta-reviewer’ for the 2015 Annual meeting of Association for Information Science and Technology (ASIST), taking place in St Louis, MO, USA
  • Programme Committee member ASIS+T European Workshop 2013 Information Science and Technology Conference Turku/Åbo, Finland June 5,6 2013
  • Programme Committee member International Conference on Information and Social Science 2013, Nagoya, Japan, September 26th-27th, 2013.
  • Programme committee member for the IADIS Multi conference on Computer Science and Information Systems 2010 (Freiburg, Germany), 2011 (Rome, Italy) and 2012 (Lisbon, Portugal).
  • Reviewer and session chair for Higher Education Academy Information & Computer Sciences Subject Centre (HEA-ICS) Annual Conference, Dublin, August 2006 and Liverpool 2008.
  • Invited reviewer for the Technologies and Applications of Knowledge Computing on the Web workshop of the 2006 IEEE/WIC/ACM International Conference on Web Intelligence held in Hong Kong, December 2006

Editorial Board membership and review invitations

  • Editorial Board member for Knowledge and Performance Management
  • Editorial Advisory Board member for Journal of Knowledge and Communication Management (JKCM)
  • Editorial Board member of Library and Information Research
  • Editorial Board member of Library Review
  • Editorial Board member of Alexandria
  • Invited reviewer for Journal of Documentation
  • Invited reviewer for International Journal of Project Management
  • Invited reviewer for Alt-J Research in Learning Technology
  • Invited reviewer for Journal of Information Science.
  • Invited reviewer for Journal of Librarianship & Information Science.
  • Invited reviewer for Policing and Society.
  • Invited reviewer for Journal of Knowledge Management
  • Invited reviewer for Economic & Social Research Council (ESRC) and Arts and Humanities Research Council (AHRC)

Speaker invitations

  • Invited speaker at the LIS Research Coalition DREAM event 2, Edinburgh, October 2011.
  • Invited speaker at the University of Northampton Information Services Research Summer School, June 2011.
  • Invited panel chair at the IBM Start initiative summit, London, September 2010.
  • Invited speaker, The Information Research Institute, Manchester Metropolitan University, January 2009.
  • Invited speaker at the HEA Information & Computer Sciences/Engineering Subject Centre workshop on Writing for Publication, December 2007.

External Examining positions

  • External examiner, Division of Computing, Mathematical & Information Sciences, Brighton University (2009 – 2015)
  • External examiner, Department of Languages, Information and Communication, Manchester Metropolitan University (2016 - )
  • External PhD examiner for City University London, 2013.
  • External PhD examiner for University College London, 2015
  • External PhD examiner for Coventry University, 2015
  • External PhD examiner for City University London, 2015
  • External PhD examiner for Aberystwyth University, 2016
  • External PhD examiner for Lancaster University, 2016
  • External PhD examiner for Northumbria University, 2017
  • External PhD Examiner for Edinburgh Napier University 2018
  • External Examiner for Liverpool University 2018
  • External Examiner for Strathclyde University 2019
  • External Examiner for University College London 2019
  • External Examiner for Northumbria University 2019

Professional affiliations and memberships

  • Chartered Member of CILIP (MCLIP)
  • Fellow of the Higher Education Academy (FHEA)
    • Wagg, S., Cooke, L. & Simeonova, B. (2019) Digital inclusion and women’s health and well-being in rural communities. In: Rice, R. & Yates, S. (eds) Oxford Handbook of Digital Technology and Society. Oxford: Oxford University Press, [in press].
    • Cooke, L. (2018) Privacy, libraries and the era of big data. IFLA Journal (editorial). 44 (3), 167-169. Co-editor of Special Issue on privacy concerns.
    • Quinn, A.& Cooke, L. (2019) An evaluation of the retrospective accounts of offenders as a means to promote desistance amongst acquisitive offenders. Journal of Offender Rehabilitation. Published online first at
    • Quinn, A., Monaghan, M., & Cooke, L. (2018) An exploration of the progress of open crime data: how do ongoing limitations with the website restrict a comprehensive understanding of recorded crime? Policing and Society. November 2017 (published online first,
    • Stoneman, M.J., Jackson, L., Dunnett, S. & Cooke, L. (2018) Variation in detainee risk assessment within police custody across England and Wales. Policing and Society, published online first. 
    • Morton, J., Wilson, A. & Cooke, L. (2018) Managing organizational legitimacy through modes of open strategizing. Academy of Management Proceedings, 2018 (1) published online