Frequently Asked Questions
Frequently Asked Questions
Here are some of the most commonly asked questions we receive from alumni. If you cannot find the answer you are looking for, please do not hesitate to contact us.
You are an alumni by virtue of having studied at the University for more than three months and you automatically join the Loughborough University Alumni Association.
This is a membership group made up of all former students, graduates and retired staff and is governed by a constitution which ensures that Loughborough graduates have a voice within the University.
The Association’s members are represented by the Alumni Advisory Board (AAB), which is made up of representatives from our graduate community around the world. These representatives are democratically elected each year by our alumni population.
The President of the AAB also has a seat on the University Council. This ensures that alumni are given a voice at the highest level of University decision-making.
As alumni you can access a range of exclusive benefits, both on the high street and for university facilities, such as the Library and the sports facilities.
You will also receive news in the form of our monthly e-newsletter, updates from the University and notifications of any relevant upcoming events, such as guest lectures and reunions.
We have a range of ways to engage with fellow alumni and current students through offering graduate job opportunities, mentoring current students or alumni and the chance to network with fellow members of Loughborough’s alumni and student communities.
To change or reset your password, please go to the Alumni Login page.
Below the 'Login' button, you will see a "Forgotten Username or Password" link.
If you click on this, you will be able to change your password through a link which gets sent to you via e-mail.
If you continue to have trouble with this, please get in touch.
Duplicate degree certificates can be purchased here.
Duplicate degree transcripts (which list the modules you undertook and marks you received) can be bought online for those who graduated after 1996 (if you graduated in 1995 or earlier, you will need to contact the academic department at which you studied).
Please note that new certificates and transcripts will usually take 2-3 weeks to be delivered to a UK destination, and 4-6 weeks to be delivered internationally.
If you have special requirements, for example you would like a transcript to be sent to World Education Services in Canada or the USA, please note this in the additional information section of your order and email instructions/the accompanying paperwork to email@example.com.
We are unable to disclose University results. However, these will be shown on your degree transcript, along with the modules you studied. You will have been provided one at your University graduation. Duplicates can be bought online provided you graduated post-1996.
If you graduated in 1995 or earlier, you will need to contact the academic department at which you studied.
If you have any other queries regarding results, please email or call the Student Enquiries department on 01509 222491.
There are several ways through which you can be involved with the University, allowing you to give back to both fellow alumni and current students. These include:
- Guest lectures
- Career mentoring
- Offering an alumni profile
- Providing graduate and placement opportunities
- Being an International Ambassador
Alumni skills and experience are important in helping our next generation of students.
If you are interested in volunteering in any way, please do contact us for more information.
Due to Data Protection, we are unable to pass on details of members of your cohort without their permission.
However, if you would like to arrange a reunion or get back in touch with someone, please contact us with short message and your contact details and we can send an email on your behalf.
Alumni e-mail accounts (ending in @alumni.lboro.ac.uk) were deactivated in December 2017, following the University’s move from Google to Microsoft as its e-mail provider.
All e-mails are sent to those which are provided to us by alumni. Feel free to update your details to make sure we can keep in touch.
Once you have graduated, your student e-mail account and username (ending in @student.lboro.ac.uk) enters a 30-day expiry period. During this period, you can forward or download any documents to an alternative e-mail address or location.
When this 30-day period expires, the student e-mail and username will be deactivated, and will no longer be accessible. This also includes subscription to Microsoft Office. Please see the IT Services FAQs page for more information.