Since graduating, I now work as a Technical Support Specialist in a telecommunications company. My role involves installation, configuration and troubleshooting of wired and wireless networks, business phone systems and communication platforms that deliver voice, messaging, mobility, presence, conferencing and collaboration amongst users from various industries, and administering, maintaining and monitoring network security. Additionally, I help in building network designs.
As my role is very specialist, having a master’s degree in this field helped me to stand out when applying for jobs. During interviews I was able to discuss the topics covered throughout my degree in detail and show my understanding of the important and in-demand industry solutions companies are seeking.
The company I work for is really supportive in my development. I had the opportunity to go on a rigorous technical training course from one of the top telecommunications vendors in the world. This course has helped expand my knowledge further, and I have passed every certification I have taken; in addition to the trainers themselves and the materials provided, I put a lot of this down to the foundation of knowledge I have from my master’s. A year after I graduated, I passed my Project Management Professional (PMP) credential, which allows me to utilise and manage significant resources in the company, as well as practice project management.