Professor Tom Jackson

BSc (Hons), PhD, FBCS

Pronouns: He/him
  • Professor of Information and Knowledge Management

Expertise: digital decarbonisation; knowledge management (KM); semantic analysis; EMOTIVE; ontology development; digital transformation; customer perception analytics.

Research groups and centres

Thomas W Jackson (BSc, PhD, FBCS) is a Professor of Information and Knowledge Management. He has over 20 years’ experience of research and industrial consultancy and secured over £40million of research funding. Known for the creation of EMOTIVE which holds the world’s best f-measure for fine-grained emotion detection. A system that has been able to predict in real-time the outcome of events like US and UK elections through to mental health conditions. His research also includes the pioneering work on the dark side of digital decarbonisation and the impact on the environment; the first model of information overload, and in his earlier career he was nicknamed 'Dr Email' by the BBC for his work on the impact of interrupts in the workplace.

He is the Editor-in-Chief for the Journal of Knowledge Management and Research Practice and is on a number of editorial boards for international journals and reviews for many more, and has published more than 160 papers in peer-reviewed journals and conferences. He has given a number of invited keynote talks throughout the world. Funding sources for his research including EPSRC, ESRC, Royal Society, EU H2020, Private, Public (e.g. Leicestershire Constabulary, The National Archives); KTPs and third Sector (Amateur Swimming Association - predicting swimmer attendance) and won a number of prizes for his research, notable the research undertaken with Leicestershire Police and the implementation of Mobile Data Terminals in all Police Vehicles.

  • making sense from large terse data sets;
  • email preservation and archiving;
  • extracting the meaning of terse information in a geo-visualisation of emotion (EMOTIVE);
  • prediction modelling of swimming participation;
  • the cost effectiveness of electronic communication within organisations;
  • tool assessment to optimise the knowledge management environment;
  • extracting knowledge from email communication;
  • applying autopoiesis to knowledge management in organisations.

To buy a copy of the email optimization toolkit please visit the ARK Group website.

Associate Editor

  • Information Resources Management Journal (IRMJ), 2005 to date.
  • International Journal of Cases on Electronic Commerce (IJCEC), 2004 to 2013.

Editorial boards

  • Member of the Editorial Board for the Journal of Knowledge and Process Management, 2009 to date.
  • Member of the International Editorial Review Board of the Software Quality Management Conference, 2001 to date.
  • Member of the International Editorial Review Board of the Empirical Assessment of Software Engineering Conference, 2004 to 2009.
  • Member of the International Editorial Review Board of the Journal of Electronic Commerce in Organizations (JECO), 2005 to date.

External committees

  • Member of the H2FC Supergen Science Board, 2013 to date.
  • National Knowledge Transfer Partnership Academic Champion, 2011 to date.
  • Member of the Program Committee for the European Conference on Knowledge Management, 2011 to date.
  • Member of the Program Committee for Information Resources Management Association (IRMA), 2001 to 2008.
  • EPSRC - Member of the Computer Science Panel, 2005.
  • D. Gerrard, M. Sykora, T. Jackson., Social media analytics in museums: extracting expressions of inspiration Mus. Manag. Curatorsh., 32 (2017), pp. 232-250, 10.1080/09647775.2017.1302815.
  • Parboteeah, P., Jackson, T. and Wilkinson, N., 2016. A Theoretically Grounded Model to Reduce the Risk of Knowledge Loss in Organisations: An Energy Company Evaluation. Knowledge and Process Management, 23(3), pp.171-183.
  • Jackson, T.W. and Farzaneh, P., (2012) 'Theory-based Model of Factors affecting Information Overload', International Journal of Information Management.
  • Thomas W. Jackson and Sharman Lichtenstein, 'Optimising e-mail communication: the impact of seminar- and computer-based training', International Journal of Internet and Enterprise Management, 2011 - Vol. 7, No.2 pp. 197 - 216, DOI: 10.1504/IJIEM.2011.039915.
  • Jackson, T., Dawson, R. and Wilson, D., 2001. The cost of email interruption. Journal of Systems and Information Technology, 5(1), pp.81-92.