After completing a report
We understand that it can be worrying not knowing what will happen after your report is submitted.
It will be viewed by a member of our Student Services team. You will be contacted by a member of our team by phone or email, with supportive information, signposting or offering an appointment. The options will depend on what you have told us.
If you have opted not to be contacted and remain anonymous, an adviser will look at potential actions that the University can make in response to your report. It’s important to be aware that if you decide to submit your report anonymously that there is only limited action that can be taken. However, you will still be sent supportive information through the message function of the tool.
What happens after I submit a report?
After your Report enters our system, an alert will be generated notifying the team that a new report has arrived. The Student Services team will look at the report and decide what actions are required. If you have said you wished to be contacted for support, our team will get in touch.
I’ve chose to report anonymously, what happens next?
Students who’ve chosen to remain anonymous, will still be contacted via the message section of the tool, advice of support and options available.
If you need urgent support, please contact University Security on 0800 52966 or the Emergency Services on 999 (Emergency) or 101 (Non-Emergency).
There is a range of information on the web pages, alongside links to external services.
I’ve chosen to be contacted for support, what happens next?
Once you have submitted your report this will be screened and prioritised. Please be aware that this tool is only manned during regular working hours (9am – 5pm, Mon – Fri). If you submit a report during University Closure days or over a weekend there will be a potential delay in responding.
Depending on the assessment of information provided, a range of actions maybe taken. You may be contacted via email or in some cases telephone. Sometimes you will be sent an appointment booking link for Target connect. The actions depend on the content of your report.
Will you take any action without my permission?
The University will do its best not to act without your permission. However, there may be instances (for example where a safeguarding concern is present) where the University may have to act without your permission. Where we have a safeguarding concern, the University will do their best to contact you (either by the tool’s message function or by any contact details you have provided) to make you aware of any action that has been taken.
How do I check and see if I have been sent any messages?
You should log back into the system using either your University Login or your reference number and password. You should then click to the message section, and you will be able to see if you have been sent a message. If you have opted to have been contacted by a member of the Student Services team, you will be contacted directly in the way that you have stated on the form.
Can I look at my report once I have submitted it?
Yes, you can log into the system using either your University login or alternatively with your reference number and password. You can then review the information you have entered into the system and see any messages that have been sent to you.
I need to amend my report, how can I do that?
You can log into the system using either your University login or alternatively your reference number and password. You can then edit the report as you wish. Once you have reviewed all the information, press ‘submit’ incident, and this will be resubmitted through the system.
Who will know that I have filed a report?
Your personal information will be shared with Student services University staff who have the necessary skills, training and experience to support you. This information is treated sensitively.
We would only share information should there be a safeguarding concern, a risk to you or others.
This would only be done following assessment that there is the clear legal reason of either vital interests or our legitimate interests to do this.
Loughborough University will use the statistical data to conduct analysis, this would not include your contact details, or any information that would identify you.