School of Business and Economics


people buying fruit and vegetables at a market

ICTs, Inclusion and Development RIG (IID-RIG)

Leader: Silvia Masiero, Lecturer in International Development

The Research Interest Group in ICTs, Inclusion and Development (IID) focuses on the adoption, use and application of digital technologies in the domains of inclusion and socio-economic development. It consists of researchers from different disciplinary backgrounds with a common interest in the societal effects of digitalisation, its impacts on social, economic and financial inclusion, as well as its implications for global development outcomes.

Research sub-themes within the RIG include the following:

  • Transformative technologies in emerging markets;
  • Digitalisation of service provision in emerging markets;
  • Platformisation/digitalisation in developing countries;
  • Digital labour/platform work in developing nations;
  • Digital social entrepreneurship in developing countries;
  • ICT usage in crisis/emergency management;
  • Digitalisation of anti-poverty programmes.

For more information about the RIG activities, ongoing projects and research, please contact RIG Director Dr Silvia Masiero.


Dr Silvia Masiero, Lecturer in International Development


Prof Peter Kawalek, Professor of Information Management)

Prof M.N. Ravishankar, Professor of Globalisation and Emerging Markets

Prof Louise Cooke, Professor of Information Management

Prof Thorsten Gruber, Professor of Marketing and Service Management

Dr Andrea Lagna, Lecturer in International Management and Innovation

Dr Rahul Kumar, Lecturer in Entrepreneurship and Innovation

Dr Vidya Panicker, Lecturer in International Business

Dr Michelle Richey, Lecturer in Technology and Entrepreneurship

Dr Jade Brooks, Lecturer in Entrepreneurship and Innovation

Prof Jo Tacchi, Associate Dean of Research, Loughborough University London

Dr Amalia Sabiescu, Lecturer in Media and Creative Industries, Loughborough University London

Doctoral Researchers

Sharon Wagg, Loughborough University: digital inclusion of rural communities in the United Kingdom (supervisors Louise Cooke; Boyka Simeonova)

Mette Von Deden, Loughborough University: digital technologies and forced migration – an ethnography of the use of mobile phones among highly vulnerable refugees in southern Italy (supervisors MN Ravishankar; Silvia Masiero)


Dr. Evronia Azer, Coventry University

Dr. Savita Bailur, Caribou Digital & Columbia University

Prof. Bidisha Chaudhuri, IIIT Bangalore

Prof. Vigneswara Ilavarasan, IIT Delhi

Dr. Andrea Jimenez, University of Sheffield

Dr. Shirin Madon, London School of Economics and Political Science

Prof. Brian Nicholson, University of Manchester

Dr. Frank Nyame-Asiamah, De Montfort University

Prof. Amit Prakash, IIIT Bangalore

Dr. Sara Vannini, University of Washington

Recent Publications:

Avgerou, C, Masiero, S, Poulymenakou, A (2019) Trusting e-voting amidst experiences of electoral malpractice: The case of Indian electionsJournal of Information Technology, ISSN: 0268-3962. DOI: 10.1177/0268396218816199.

Panicker, VS, Mitra, S, Upadhyayula, RS (2019) Institutional investors and international investments in emerging economy firms: A behavioral risk perspectiveJournal of World Business, 54(4), pp.322-334, ISSN: 1090-9516. DOI: 10.1016/j.jwb.2018.12.002.

Peticca Harris, A, De Gama, N, Ravishankar, MN (2019) Postcapitalist precarious work and those in the ‘drivers’’ seat: Exploring the motivations and lived experiences of Uber drivers in CanadaOrganization, DOI: 10.1177/1350508418757332.

Verleye, K, Perks, H, Gruber, T, Voets, J (2019) The long and winding road: Building legitimacy for complex social innovation in networksJournal of Product Innovation Management, 36(6), pp.695-720, DOI: 10.1111/jpim.12506.

Bailur, S, Masiero, S, Tacchi, J (2018) Gender, mobile and development: The theory and practice of empowermentInformation Technologies and International Development, 14, pp.96-104, ISSN: 1544-7529.

Masiero, S and Das, S (2019) Datafying anti-poverty programmes: implications for data justiceInformation, Communication and Society, 22(7), pp.916-933, ISSN: 1369-118X. DOI: 10.1080/1369118X.2019.1575448.

Masiero, S (2018) Explaining Trust in Large Biometric Infrastructures: A Critical Realist Case Study of India's Aadhaar ProjectElectronic Journal of Information Systems in Developing Countries, DOI: 10.1002/isd2.12053.

Maiorano, D, Das, U, Masiero, S (2018) Decentralisation, clientelism and social protection programmes: a study of India’s MGNREGAOxford Development Studies, 20(3), pp.244-262, ISSN: 1360-0818. DOI: 10.1080/13600818.2018.1467391.

Sandeep, MS and Ravishankar, MN (2018) Sociocultural transitions and developmental impacts in the digital economy of impact sourcingInformation Systems Journal, 28(3), pp.563-586, DOI: 10.1111/isj.12149.

Masiero, S (2017) Digital governance and the reconstruction of the Indian anti-poverty systemOxford Development Studies, 45(4), pp.393-408, ISSN: 1360-0818. DOI: 10.1080/13600818.2016.1258050.

Masiero, S and Maiorano, D (2017) MGNREGA, power politics, and computerization in Andhra PradeshForum for Development Studies, 45(1), pp.1-24, ISSN: 0803-9410. DOI: 10.1080/08039410.2017.1345785.

Bailur, S and Masiero, S (2017) Women’s income generation through mobile Internet: a study of focus group data from Ghana, Kenya, and UgandaGender, Technology and Development, 21(2), pp.77-98, ISSN: 0971-8524. DOI: 10.1080/09718524.2017.1385312.

Chowdhury, IN, Gruber, T, Zolkiewski, J (2016) Every cloud has a silver lining - Exploring the dark side of value co-creation in B2B service networksIndustrial Marketing Management, 55(May), pp.97-109, ISSN: 0019-8501. DOI: 10.1016/j.indmarman.2016.02.016.

Fisk, RP, Anderson, L, Bowen, DE, Gruber, T, Ostrom, A, Patricio, L, Reynoso, J, Sebastiani, R (2016) Billions of impoverished people deserve to be better served: A call to action for the service research communityJournal of Service Management, 27(1), pp.43-55, ISSN: 1757-5826. DOI: 10.1108/JOSM-04-2015-0125.

Masiero, S (2016) The origins of failure: seeking the causes of design–reality gapsInformation Technology for Development, 22(3), pp.487-502, ISSN: 0268-1102. DOI: 10.1080/02681102.2016.1143346.

Noske-Turner, J and Tacchi, J (2016) Grounding innovation in Pacific media and communication for development projectsInformation Technologies and International Development, 12(4), ISSN: 1544-7537.

Sandeep, MS and Ravishankar, MN (2016) Impact sourcing ventures and local communities: A frame alignment perspectiveInformation Systems Journal, 26(2), pp.127-155, DOI: 10.1111/isj.12057.

Lennie, J and Tacchi, J (2015) Tensions, challenges and issues in evaluating communication for development: findings from recent research and strategies for sustainable outcomesNordicom Review, 36, pp.25-39, ISSN: 1403-1108.

Lennie, J, Tacchi, J, Wilmore, M, Koirala, B (2015) A holistic, learning-centred approach to building evaluation capacity in development organizationsEvaluation, 21(3), pp.325-343, ISSN: 1356-3890. DOI: 10.1177/1356389015590219.

Masiero, S and Prakash, A (2015) Does computerisation reduce PDS leakage?: Lessons from KarnatakaEconomic and Political Weekly, 50(50), pp.77-81, ISSN: 0012-9976.

Masiero, S (2015) Will the JAM trinity dismantle the PDS?Economic and Political Weekly, 50(45), pp.21-23, ISSN: 0012-9976.

Masiero, S (2015) Redesigning the Indian food security system through e-governance: the case of KeralaWorld Development, 67, pp.126-137, ISSN: 0305-750X. DOI: 10.1016/j.worlddev.2014.10.014.

Sandeep, MS and Ravishankar, MN (2015) Social innovations in outsourcing: An empirical investigation of impact sourcing companies in IndiaJournal of Strategic Information Systems, 24(4), pp.270-288, DOI: 10.1016/j.jsis.2015.09.002.

Sandeep, MS and Ravishankar, MN (2014) The continuity of underperforming ICT projects in the public sectorInformation and Management, 51(6), pp.700-711.

Ravishankar, MN, Pan, SL, Myers, MD (2013) Information technology offshoring in India: A postcolonial perspectiveEuropean Journal of Information Systems, 22(4), pp.387-402, DOI: 10.1057/ejis.2012.32.


Seminar Title & Abstract


Dr. Frank Nyame-Asamiah, De Montfort University

Wednesday 18 March 2020, 2.30pm

Room TBC




Participating in Critical Discourse: A Critical Research Study of Clinicians’ Concerns for A Ghanaian Hospital E-mail System

We know that Internet-based applications and e-mail are useful for clinical collaboration and healthcare workers’ interactions but the development of these tools in developing countries is far less than expected. Behind this slow progress are the various forms of power that are exercised to control and manage the distribution of healthcare Internet-based resources. This has motivated recent discussions by ‘ICT for development’ scholars towards explicit critical theories to explore power issues in developing countries, and to make their findings more accessible to a wider audience who would use such findings in order to improve information systems adoption and usage in practice. Based on insights from our recently published work on how managerial power influences Internet and e-mail resource distribution in a Ghanaian teaching hospital, I will speak about the need to involve critical IS researchers and Internet-based users in the process of adopting and distributing modern technology in contexts where there are restrictive technology adoption practices. This will enable us to understand how critical researchers can directly relate to decision-making powers, to recognise these powers, and to expose the structures that surround them. The aim is to emancipate people whose Internet resource needs are restricted to co-involve in technology adoption and distribution processes.



Dr. Evronia Azer, Coventry University

Thursday 27 February 2020,

Room SMB013, Stewart Mason Building


The Paradoxes of Visibility: Governing and Resistance of Activists through Surveillance

Social media has allowed activists to make their causes visible and network locally and transnationally with supporters, but posed equal threats to activists, as authoritarian states employ repressive surveillance measures. This paper shows how online visibility is part of the governmentality of contemporary social movements. It explores the struggle between the state and activists for visibility on social media platforms, and conceptualises the paradoxes of visibility in daily practices in both sides, as the state uses surveillance to govern activists, who resist back in various ways. This is done by researching grassroots human rights groups from the Egyptian revolution, and therefore contributing to the narrative that social media has presented as many challenges as opportunities to activism, because the same tools that are used to leverage activism are also used strategically by the state to suppress activism.