Parking FAQs

An enhanced ANPR (Automatic Number Plate Recognition) system is located at every vehicle access point to the campus and is linked to our parking management software system. Users register their vehicles prior to parking or to pay as a visitor.

APCOA operate to the highest standards available and do not store cardholder data, all payment processing, transmission, and storage is outsourced to their third-party PCI validated payment provider NMI.

NMI uses technology known as “tokenization”. The Payment Gateway generates a unique token for each transaction which allows the system to process repeat payments without having to store or secure cardholder data. When the Payment Gateway sees a token, it simply looks up the original card data used in the transaction and reuses it transparently. Cardholder data is stored and managed within the security boundaries of our PCI DSS Level 1 certification.

APCOA needs to collect and use certain types of information about staff, clients, customers, and other individuals with whom it comes into contact or with whom it interacts. In addition, it may be required by law to collect and use certain types of information to comply with statutory obligations of Central and Local Government Authorities, government agencies and other bodies. This personal information must be dealt with properly no matter how it is collected, recorded, and used - whether on paper, in a computer, on a handheld device or recorded in some other manner.

There are safeguards to ensure this within the Data Protection Legislation and full details on are given here 

Some non-LU email addresses require authenticating before registration can be completed. Scan the QR code presented on the screen using your smart phone camera. Do not use a third-party reader. If you are unable to scan the QR code, please download the Microsoft Authenticator directly from Google Play or the Apple App Store

Please try logging out and back into the system. If you’re a new starter, you may need to do this a day or two after you’ve received your credentials.

New starters will need to register for parking once they are in post. On your first day, please report to one of the security huts using the visitor lane when entering the campus. Security will then exempt you from parking charges for the day. When you have received your credentials from IT you can register on the parking portal.

Visitors will now need to pay to park on campus. They can register to park before arriving at campus via the APCOA Connect app or the website or on arrival via the app, website, phone or one of the parking machines being installed in the car parks.

• Up to 2 hours - £1
• Up to 4 hours - £2
• Full day - £4
• Evening 6 pm – 8 am - £1
• Saturday Up to 24 hrs £1
• Sunday Up to 24 hours £1

The Parking Team are able to manage charging mechanisms for events throughout the year. Large scale events such as open days and graduation will see charging across campus suspended. Specific events related to admissions, alumni and sports can be managed using codes for reduced or free of charge parking. Applications for parking codes are to be sent to Parking@lboro.ac.uk. It is expected that for other events, visitors will pay the standard visitor rate.

The University’s VIP Car Parking Exemption Policy has been established to provide guidelines for granting parking exemptions to individuals or groups deemed eligible for VIP privileges. The purpose is to ensure fair and efficient use of parking facilities while accommodating the needs of designated VIPs.

Eligibility for VIP parking privileges extends to members of the University Council, visiting academics, and key representatives from partner organizations, which encompass both industry and higher education sectors. This includes donors and specific alumni. 

Application Process: Departments are requested to send details of the visitor[s] including vehicle registration information to parking@lboro.ac.uk  Applications should include supporting text indicating how the visitor meets the eligibility.

The Parking Team will confirm once the exemption is in place and VIP parking exemptions will be granted only during the performance of official duties or attendance at University events, the exemption should not be used for general access to campus.

Exemptions are valid for a specified time period and may be subject to renewal upon reapplication. Individuals with VIP parking exemptions are expected to comply with all other parking regulations and facility rules and violations of the VIP Car Parking Exemption Policy may result in the revocation of privileges.

Event-Specific: Exemptions granted for events are limited to the duration of the event and its immediate setup and breakdown periods.

This policy will be subject to periodic review and may be amended as necessary. Suggestions for improvements or changes can be submitted to the Parking Team

Details are available online for staff, doctoral researchers, students and campus partners. 

Blue badge holders can register for free parking on campus.  For more information on how to register your vehicle please follow the registration process 

Yes, if you have parked during the day, the daily rate will also cover you for the evening. 

Staff will pay for parking 00:00 – 23:59 weekdays up to the standard daily rate. Saturday and Sunday parking will be free of charge.

Registered users will not be charged any additional costs if they exit campus and re-enter later in the day.

There is a 30-minute grace period to allow people to drop off, pick up or read the parking signage and depart if they do not agree to the conditions. 

Visitors are required to pay during weekends. Staff and Campus Partners can park free of charge during weekends.

You can do this via the ‘Payments History’ option on the parking portal or the APCOA Connect App.

Registered users and visitors can park in any designated car park within marked bays. Parking locations are marked on the Campus Map. Unauthorised driving or parking on footpaths, verges, grassed or non-designated areas is prohibited.

No. The ANPR system will allow us to check whether your vehicle is registered.

PCNs (Penalty Charge Notices) are issued when a breach of the parking terms and conditions occurs.

The University manages manual enforcement through its own Traffic Officers. The ANPR cameras automatically send PCNs to vehicles that have entered the campus but do not have a valid permit or have failed to register as a visitor through the systems provided.

The University's contracted enforcement agency, APCOA Parking, assume responsibility for the collection of monies owed. If a PCN remains unpaid, APCOA Parking will reserve the right to take legal action to recover outstanding charges.

Breach of parking terms and conditions include:

• Causing an obstruction
• Exceeds maximum stay/wait time
• Failure to display a Blue Badge
• Incorrect use of parking bays
• No valid permit
• Not parked within a marked bay/within bay markings
• Parked in a restricted area
• Parked on grass, verge or footpath
• Parking session expired
• Unauthorised parking
• Parking in a loading bay
• Parking in a hatched area

Car parking revenue is directly reinvested into improving car parking and transport infrastructure to improve the experience for everyone on campus. We also subsidise public transport services to and across campus to improve connectivity and quality for students and staff. 

We have bench marked our charges against other universities and remain one of the lowest in the sector. We have also set the prices at the lowest possible levels for Parking Charge Notices. 

Motorcycles should be registered on the parking system and will be free of charge to park on campus. The parking terms and conditions apply to motorcycles, therefore parking charge notices (PCNs) can be issued if breaches occur.

For further enquires please contact parking@lboro.ac.uk