Mental Health Crisis

A mental health crisis usually means that someone’s mental health has worsened to a point where they will need urgent help from professional services.

Mental health crises look different for every individual, but it could involve:  

    • Thinking about suicide or acting on suicidal thoughts 
    • Having a psychotic episode, this is when you might experience or believe things that others don’t. 
    • Doing something that could put either yourself or others at risk 

If you are in crisis

If you feel like you might attempt suicide, or you may have seriously harmed yourself and need urgent medical attention. Please do the following: 

    1. Call 999 for an ambulance 
    2. Go straight to A & E (the closest to Loughborough is Leicester Royal Infirmary, for London students the closest to the London Campus is Whipps Cross Hospital, E11 1RG) 

OR 

    1. Call the Leicestershire Central Access Point on 0808 800 3302 

OR 

    1. Call Campus Security on 0800 526966 to get help 

OR IF YOU LIVE IN HALLS 

    1. Call the Subwarden duty number and ask the subwarden for help 

If you can’t do this yourself, ask someone to call on your behalf. 

 

If you need to talk right now

No matter what you are facing, there are people you can talk to at any time. You can: 

    • call Samaritans on 116 123 (UK-wide) 
    • text SHOUT to 85258 (UK-wide) 

Both these services are free, non-judgemental, anonymous, and open 24/7. 

How can the University Support you?

A Duty, Assessment, and Inclusion adviser can support with immediate crisis, following a suicide attempt. The team can look at helping you get a support plan in place. You can reach an adviser byemailing DAI@lboro.ac.uk or calling 01509 227615.  

If you want support with stress, bereavement and family issues or any other issues affecting your mental wellbeing, you can receive support from Wellbeing advisers by using the Online Referral Form.  

If you have a disabling mental health condition which impacts your studies, you can be provided with ongoing support from a Mental health adviser. You can contact the adviser by using the Online Referral Form. 

Alternatively, you can be provided with up to 6 sessions of talking therapy by the counselling team.  

Student advice can offer support relating to student finance if you choose to take a leave of absence. 

What to do next?

If you are not currently in crisis

If you are not currently in crisis you should complete our Online Wellbeing Referral Form. This will then be triaged to the appropriate team for support.

If you are in crisis do one of the following: 

Call 999

If you are in crisis, please call 999 for an ambulance and go straight to A & E (the closest to Loughborough is Leicester Royal Infirmary, for London students the closest to the London Campus is Whipps Cross Hospital, E11 1RG)

Call Leicestershire Access Point

OR call the Leicestershire Central Access Point on 0808 800 3302

Call Campus Security

OR call Campus Security on 0800 526966

Call Subwarden Duty Number

OR if you live in halls, call the duty Subwarden number.

I’m worried about someone else, what can I do?

If a person is not in immediate crisis, you could support them in completing the Online Wellbeing Referral Form. Alternatively, you could fill out the form for them, you can find guidance on what to do on the Reporting for someone else page. 

If you think they can keep themselves safe for a little while you can encourage them to call the Samaritans on 116 123 to talk to someone. This service is open 24 hrs a day, 7 days a week. 

For further advice on how to support someone visit Mind 

If you think someone is not safe by themselves right now stay with them and call 999 and ask for an ambulance, or help get them to A&E if you feel able to do so. You can also call the Leicestershire Central Access Point on 0808 800 3302 OR call Campus Security on 0800 526966 OR if you live in halls, call the duty Subwarden number.

External Resources

Last Updated: 30th August 2022