Understanding your statement
Your student statement shows a summary of your current financial position with the University. Page 1 shows how much you need to pay to the University and when, and page 2 shows a summary of the fees we have charged you and the payments you have made this year. Your statement is dynamic meaning some sections may not appear where they are not relevant to your circumstances.
Below are answers to the most common questions we get asked about student statements, however, if these do not answer your query, please see the who to contact page to find the best team to help.
How much do I owe the University?
The “at a glance” section shows a high-level summary of your account. It lists any amounts that are overdue and need to be paid immediately, your overall account balance, the amounts you are paying yourself, and those you are expecting others to pay on your behalf.
What is my account balance?
This is the amount you owe to the University. It is the total of the fees we have charged you, less the total of payments made by you, or on your behalf.
Why does my statement show negative amounts?
If your account balance is negative, it means your account is “in credit” as you have paid us more than the fees we have charged you. You can either leave this credit on your account to pay for future charges or request repayment by contacting email@example.com. University policy is to return all repayments to the account or card we received them from.
"Payments on account" are deposits or payments we have received that have not yet been allocated to outstanding charges. See also the “How do you allocate my payments” section below.
What do I need to pay and when?
Whilst you can pay your fees in full at any time, we automatically apply the University’s instalment plan to fees we charge you, more details can be found on the Fee information page. The “when do I need to pay” section shows the amounts you need to pay and the deadlines for each instalment. Any amounts shown as overdue need to be paid immediately.
What does "DD" mean?
DD means Direct Debit, which is a payment method where we collect your fees directly from a UK bank account, on or around the due date. If you have asked us to collect any fees by this method the dates and collection amounts will be shown in the “when do I need to pay” section. Details of how to set up a direct debit can be found on the pay your fees page.
Unfortunately, we cannot set up direct debits on non-UK bank accounts.
A student Finance funding body (including the Student Loans Company), or another organisation is sponsoring me/paying my fees.
If you have told us that another organisation is paying some or all of your fees on your behalf, this will be shown on your statement.
As long as you have completed your tuition fee loan application you don’t normally need to contact us. Student Finance will tell the University how much they are paying on your behalf, and this will be shown on your statement. Please note that tuition fee loans are paid to the University in several instalments though the year, and you only need to be concerned if your fees are not shown as being payable by Student Finance.
If another sponsor is paying your fees and this does not appear on your statement please ensure you have followed the steps in the Undergraduate or Postgraduate offer websites to notify the University.
What happens if my tuition fees aren't paid?
If you do not pay your Tuition Fees you will not receive your results and be able to progress to the next part of your course, or graduate if you are in your final year of study.
What happens if my sponsor doesn't pay?
We will invoice your sponsor and work with you to secure payment from them however if your sponsor fails to pay, tuition fees remain your responsibility in accordance with University Regulation XVI (Para. 3). If payment is not received within the time limits specified in Regulation XVI you may be prevented from receiving your results, progressing to your next programme part or from receiving your degree results and graduating if you are in your final year. We will tell you if your sponsor has failed to make payment in time so that you can liaise with them or arrange an alternative payment method if you are able to do so.
What have I been charged?
Page 2 shows a list of the charges we have applied to your account this year (i.e. since 1 August), including details of who you have told us will pay them. If nothing is shown in this section it may be because we have not yet raised charges for your fees - tuition fees are charged shortly after you complete your registration and accommodation charges on your contract start date. Other charges will be added as they occur.
Sometimes we need to adjust charges from previous academic years and, if applicable, adjustments will appear in a separate section. If you need details of the original charge, please see statements from the relevant year, or contact us.
If you think any fees, credits or scholarships are incorrect or missing, please contact the relevant team for assistance.
Why is my payment not showing on my account?
Online payments are normally credited to your account the working day after you make the payment. Payments made using other methods will take longer – please ensure you quote your student number on all payments to help us identify that it relates to you.
If a payment you have made more than 2 weeks ago (1 week for online payments) does not appear on your statement, please contact us and we will investigate.
How do you allocate my payments?
When you make a payment to us and have more than one unpaid item or instalment on your account, we will always attempt to allocate your payment to your outstanding charges using the information you provide via our online payment portals about what the payment is for. Where this is not possible, we will allocate payments to any outstanding tuition fees first, then to accommodation fees, and then to other charges, prioritising, the oldest debt first.
“Payments on account” are items where we cannot allocate it because you do not have any debt on your account or because we need one of our team to review and allocate the payment manually. If you have any queries related to the way your payments have been allocated, please contact us.