Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Student Wellbeing and Inclusivity

Information for Students


Please be aware that at busy times of the year what we offer may be limited. 

If you are looking to get wellbeing support please first look at the groups we offer via our groups and workshops page before booking an appointment. We will be adding new sessions throughout the year, keep checking the page for updated information.

Making an appointment

You will need to fill out the Mental Wellbeing Referral Form, and a member of our team will access this application to pass it on so it can be screened. The purpose of screening is to direct you to the most appropriate team for your concerns.

You will then be sent a link to book an assessment or initial appointment for the team you have been directed to.


Counselling Assessment

A Counselling assessment will last between 30 and 50 minutes and will be performed remotely via Microsoft Teams or telephone. The time will be used to discuss your situation in more depth to help you gain a clearer understanding of what has been happening, discuss if short-term counselling could help, and decide if you would like to proceed with ongoing counselling. Many people find that a single counselling consultation will give them the encouragement and insight they need to get on with their lives without further help.

Counselling does not provide advice in respect to academic work; housing or financial difficulties as there are specific departments to help you with these issues.

On-going counselling


We offer up to six, remote 50 minute sessions on a regular basis, which would normally be weekly. You may see a different person from the counsellor you saw for your consultation appointment. If you wish to see a specific counsellor please discuss this at your consultation. We aim to see staff members within 2-3 weeks of the consultation appointment.

Missed or Cancelled Appointments

There is a high demand for counselling appointments so it is important that you make it a priority to attend all booked sessions.

There may be occasions when either you or your counsellor will need to cancel, in which case as much notice as possible should be given so we can then fit in other clients who may be waiting. If you do not attend a booked appointment, please contact us as soon as possible afterwards. If you miss sessions frequently then the offer of counselling may be withdrawn.

If you arrive late for an appointment, it will still finish at the scheduled time. If you are more than 15 minutes late then your session may not take place. 


We will treat anything that you tell us as confidential and your counsellor will not pass information to anybody outside the Counselling Service except in very exceptional circumstances, which would be:

  • Where the counsellor has your written consent
  • Where the counsellor would be liable to civil or criminal procedure if the information was not disclosed
  • Where the counsellor believes you or someone else connected to you is in serious danger.

Your counsellor would normally talk to you about this first but in exceptional circumstances that may not be possible.


Information sharing

As part of a package of care for you we may let other teams within the wellbeing service know that you are accessing counselling, we will not share the content of the issues you have talked through, but we may confirm that you are known to us (if your counselling has finished), that you are currently receiving counselling or that you have applied for counselling.

If you do not wish us to share information, please let your counsellor know.

We may liaise with the following teams which are part of the Wellbeing Service:                                                                

  • The Mental Health Team
  • Wellbeing Advisors
  • Disability Office
  • Study Support
  • Duty, assessment and inclusion team
  • Registry, for Mitigating Circumstance claims

We are not able to share any information with anyone else.

Feedback and Complaints

We welcome your feedback as it helps us to improve the service. You will be sent a questionnaire by email at the end of your counselling which will give you the chance to say what you feel about your experience with us.

If you wish to make a suggestion you can do this in writing or by email to the Counselling Service Manager. If you have a complaint please ask the Counselling Service for a copy of the Complaints Procedure. 


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Need help now?

Contact when the Counselling Service is closed:

Loughborough Nightline (For students only)

01509 227650

EVERY Monday, Wednesday & Friday during University Term Time - 20.00hrs - 08.00hrs

NHS Direct


Central Access Point

0116 295 3060


Confidential support, 24 hours a day, 365 days a year

116 123

Leicestershire Focusline

24 hour support service for people & carers experiencing mental distress

0800 027 2127

Leicester Royal Infirmary (LRI)

Nearest A&E for urgent medical help

Call 999 if you have a genuine emergency