Researchers develop new tool to improve staff wellbeing and patient outcomes in Intensive Care Units

Two medical staff arranging a bed in a hospital room.

A new study has highlighted the importance of measuring and managing teamwork for improving staff wellbeing and patient outcomes in hospitals' Intensive Care Units.

The study, co-authored by researchers from Loughborough University, Hacettepe University, and the American Hospital: Istanbul, has been published in the journal BMC Health Services Research.

The research team has identified teamwork as the backbone of safe, effective practices in intensive care units, where complexity, urgency, and interprofessional collaboration are an essential part of daily work. Yet, until now healthcare providers have lacked a properly validated tool designed specifically for this high stakes working environment.

The Teamwork Effectiveness Scale for Intensive Care Units (TES-ICU) is a first of its kind framework to help healthcare providers to manage their ICU’s more effectively by identifying strengths, and gaps, in team operations.

The research found that higher teamwork scores were linked to greater job satisfaction and organizational commitment among staff. By measuring and improving teamwork scores, hospitals experienced lower staff burnout and turnover, creating better outcomes for patients.

Professor Zeynep Aycan delivering a talk.

Loughborough Business School’s Professor Zeynep Aycan is part of the research team responsible for the study.

Professor Aycan said:This tool is built on a foundation of rigorous research and insights drawn from 716 ICU professionals in Turkey, a country globally recognised for medical excellence.

“We have created an extensive measurement framework that allows providers to examine 30 different factors contributing to ‘Teamwork Effectiveness’, ‘Effective Communication & Error Management’, and ‘Effective Leadership’.

“Using the insights generated by this practical tool, management can take targeted steps to ensure improvements to working practices, with tangible benefits for both staff and patients.”

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