Operation, Maintenance and Sustainability of Services for the Urban Poor
Findings, lessons learned and case studies summary and analysis
M.Sohail, S. Cavill and A. P. Cotton
This book presents the findings of case studies completed to date in Pakistan, Sri Lanka and India on the operation, main- tenance and sustainability of services for the urban poor. It provides an assessment of the operation and maintenance status within the communities illustrated in the studies and highlights the success and failure of the different approaches. It goes on to review both consumer (urban poor) perceptions and municipal performance of operation and maintenance, and includes an assessment of the sustainability of community- based processes. Conclusions and lessons have been drawn out that will be useful when thinking about operation and maintenance in the planning and implementation of future projects.
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