Centre for Service Management

News and Events

15 Jul 2022

CSM Doctoral Researcher publishes in prestigious journal

Recently, CSM doctoral researcher Mrs Junyi (Amy) Xie, who is supervised by CSM Associate Director (Enterprise) Dr Keme Ifie and CSM Director Prof Thorsten Gruber, published an article in the prestigious Journal of Business Research, which has currently an impact factor of 10.969. 


Navigating the increasingly uncertain business world requires organizations and employees to be highly adaptive to threats and changes. During COVID-19, the dual threats to health and job security have been especially salient for frontline employees. Drawing on the job demands-resources (JD-R) model, we investigated individual and organizational mindfulness as valuable resources, which influence employee outcomes of preventative behaviours, emotional exhaustion, and job performance both directly, and indirectly through threat appraisals. We find that individual and organizational mindfulness influence threat appraisals in a “counterbalanced manner”: individual mindfulness decreases threat appraisals, while organizational mindfulness heightens the perceived threat of contracting COVID-19. The threat to health further serves as a double-edged sword, predicting both emotional exhaustion and preventative behaviours, while job insecurity impairs all employee outcomes. Based on these findings, we provide key implications for research and practice, and future research directions.


Article details:

Xie, J., Ifie, K., Gruber, T. (2022). “The dual threat of COVID-19 to health and job security – Exploring the role of mindfulness in sustaining frontline employee-related outcomes”. Journal of Business Research, July, pp. 216-227.

The article can be downloaded for free here.