Biography
Ben has a robust background in programming and Human computer interaction. He holds an MSc in Human Computer Interaction from the University of Birmingham and a BSc in Automation from Wuhan University of Science and Technology.
Before commencing his PhD studies, Ben worked as a project manager in Ant Group for 1 year. And he led the successful completion of 7 iterative cycles for key initiatives, including Trade Finance products and the SAAS platform, ensuring milestones were met and projects stayed on track.
Afterwards, he worked as a information engineer in Shenzhen University Affiliated South China Hospital, and he undertook operational and enhancement responsibilities for core business systems and played a pivotal role in expediting system procurement processes.
Research
Sustainable behavior plays a pivotal role in tackling the current global environmental and social challenges. With virtual assistants becoming an integral part of people's lives, the advent of Large Language Models (LLMs) has endowed virtual assistants with remarkable intelligence to intervene in human existence in a manner that is highly personalized. Consequently, the significance of utilizing virtual assistants to steer individuals towards the cultivation of sustainable behavior in their everyday lives cannot be overstated. This research aims to explore the corresponding design methods or principles that empower designers to realize the personalized and contextualized design of chatbot products through the utilization of LLMs. In doing so, it aims to foster transformative shifts in people's daily behavior towards sustainability.