Complaints

At Loughborough University, we strive to deliver the best possible service for our employer partners, but we recognise that there may be occasions where we fall short. In the event that you feel this warrants a formal complaint, the below avenues are available.

Complaints within the University

If your complaint concerns issues with the university in any way, we suggest that in the first instance these should be raised in the following order of escalation:

Wolfson School of Mechanical, Electrical and Manufacturing Engineering

Loughborough Business School

  • Programme Leader (Strategic Leadership) – Kate Broadhurst, 01509 22 3179
  • Programme Leader (Business Administration) – Mark Wordley, 01509 22 8528
  • Associate Dean (Education and Student Experience) – Dr Justine Wood, 01509 22 3622

Academic Registry

Complaints to the DfE

Employers and apprentices can escalate a complaint about any aspect of the apprenticeship to the Department for Education (DfE) - see the DfE dedicated complaints procedure.

Complaints to the OIA

Apprentices can also submit their complaints about the University to the Office of the Independent Adjudicators (OIA) - see the OIA Rules page.