Apprentice Complaints Procedure
In the event that either employer or apprentice have concerns or complaints regarding this apprenticeship that cannot be resolved with the Programme Director or Associate Dean (Education and Student Experience) you should escalate this to the Academic Registrar following the University complaints process.
Apprentices can also make a complaint about the University to the Office of the Independent Adjudicators. You must check their guidance about the scope of their complaints process.
Unresolved issues or concerns should be escalated to the Academic Registrar.
You may also escalate a complaint to the Skills Funding Agency’s apprenticeship helpline.