Information for staff
Below you will find links to required systems as well as to information which might come in handy when advising applicants and those enquiring about Clearing opportunities. Should you have any suggestions about other links that would be useful to add, please let the Contact Centre Supervisor know.
Receiving calls
in the Contact Centre
- Gamma Horizon Contact
- Admissions Call Centre Teams Group
in a School / Department
- Open MS Teams and ensure you are logged in to the relevant call queue(s) (e.g. CQ AACM Clearing Materials)
Checking the status of a current applicant
Making a Clearing offer
Useful information on the Loughborough University website
- Confirmation and Clearing
- Opportunities to visit
- Welcome to Loughborough (information for new students)
- Student accommodation
- Fees and financial support
- International students
Other useful information
Back up systems
Do not use unless instructed by a supervisor