IT ServicesStudents

HallNet

FAQs

What are the benefits of using HallNet, the wired service?

For faster internet speeds and greater reliability, we highly recommend using the wired connection whilst in your room. You will receive a far better connection when you “Plug in” your PC, Laptop, Games Console etc to the wired socket. By connecting this way, you will benefit from the following:

• Better video streaming from BBC iPlayer, All 4 etc;

• Faster download speed;

• Less buffering on YouTube;

• Less ‘lag’ when gaming;

• A 100Mb connection to yourself and not a shared wireless connection with your flatmates.

What type of devices are supported?

We provide support for Microsoft Windows 7, 8 and 10, Apple Macintosh OS X 10.9 and newer, Apple iOS 9 and newer, Android 4.4 and newer, PlayStation 3 and 4 and Xbox 360 and One. All other operating systems should work, but we are unable to provide support or applications.

Most mobile devices can connect to WiFi, but devices that do not support WPA2 authentication will require a cabled connection (e.g. Wii, PS3, etc.). 

What can I do if my device is not compatible with eduroam?

The University strongly recommends that students do not purchase and connect their own wireless routers to the network in halls of residence.

By connecting a wireless router you are sharing the airwaves with the centrally installed wireless network and therefore are reducing the speed and quality of the eduroam signal not only for yourself; but for fellow students in adjacent rooms by causing interference.

Please try and connect your devices, where ever possible, using the standard University eduroam wireless network, and wired network connection(s) available in all rooms! We would hate to see fellow students experience poor wireless coverage due to poorly configured wireless routers, especially around assignment hand-in and exam revision!

If you have a wireless printer, for example, please obtain a USB cable and connect your printer to your computer in this manner. The majority of games consoles and Smart TVs have a wired ethernet port, and free ethernet cables are available from the PC Clinic.

We cannot support any student-owned wireless routers and may have to disconnect them if they are causing problems for your fellow students.

Can I connect a wireless printer in my room?

Generally we do not recommend students bring their own wireless printers when staying in halls. This is because most wireless printers are designed for home use and do not support WPA2-Enterprise which is required for connecting them to the wireless network in use at Loughborough. Please refer to Wireless Pinting in Halls.

Can I connect multiple devices to the wired network socket in my room?

Yes you can, but you will need to purchase an network switch in order to do this. IT Services cannot recommend a specific brand or model but almost any network switch should be compatible with our network and you should be able to pick one up for less than £20 online.

You must ensure that you register all the devices you wish to connect to the network individually before connecting them to the switch otherwise they will not work properly.

I have an unsupported Operating System. Can I connect it to the Network?

The only systems we fully support are Microsoft Windows 7, 8 and 10, Apple Macintosh OS X 10.9 and newer (versions supported by Apple) Apple iOS 9 and newer, Android 4.4 and newer, PlayStation 3 and 4 and Xbox 360 and One. To successfully connect to the network with other types of computers, such as a Linux computer, you would need to configure the TCP/IP settings yourself, and unfortunately IT Services can give you very little assistance. However, if we detect problems caused by software or hardware, we may have to disconnect your socket to protect the service to other users. Additionally you may not be able to access all the services offered.

How can I check my HallNet registration?

Users who have configured their devices using Cloudpath should go to https://cloudpath.lboro.ac.uk/, log in using their University username and password and they will be presented with a list of the certificates that they have been issued.

Users who have manually registered a device's MAC address can visit https://hallnet.info/manage to view their registrations.

I have a Linux computer. Can I connect it to the Network?

The only systems we fully support are Windows and Macintosh OS X (versions supported by Apple only). We do have some unsupported Linux instructions. However, if we detect problems caused by software or hardware, we may have to disconnect your socket to protect the service to other users. Additionally you may not be able to access all of the services offered.

Why do I have to run the wireless setup tool (https://cloudpath.lboro.ac.uk) every time I want to use the internet?

You only need to run the setup tool once. If you are presented with the installer page again your device has most likely rejoined the setup-wifi network (instead of eduroam). To stop this from happening remove setup-wifi from the list of configured wireless networks on your device.