What is the NSS?

The National Student Survey (NSS) offers final year undergraduates the chance to give feedback on their time at Loughborough.

By taking part in the survey, you’ll be helping future students make the right choices about where and what to study.

No one knows the University better than you, so your opinions about being a student at Loughborough are really important.

The feedback you give will also help to shape the University and the student experience for students who are already here. The 2021 NSS will run from 11 February to 30 April.

It takes around five minutes to complete and we recommend you do the survey early as Ipsos MORI – an independent market research company who manage the survey – will continue to remind you until you’ve completed it.

You are eligible for the NSS if you are a final year undergraduate or are on a flexible part-time programme. If your final year cannot be easily predicted, you will be surveyed after you are expected to have undertaken one full-time equivalent, and not before your fourth year of study. You are only invited to be surveyed once.

There are also some FAQs on the NSS website, and we’ve given you an advance look at the NSS questions so you can see what you’ll be asked.

The NSS questions

You’ll be asked to rate the following on a score of 1 to 5, with 5 being “Definitely Agree”. When answering consider your whole experience at Loughborough, from your time as a fresher right up to now.

  1. Staff are good at explaining things.
  2. Staff have made the subject interesting.
  3. The course is intellectually stimulating.
  4. My course has challenged me to achieve my best work.
  1. My course has provided me with opportunities to explore ideas or concepts in depth.
  2. My course has provided me with opportunities to bring information and ideas together from different topics.
  3. My course has provided me with opportunities to apply what I have learnt.
  1. The criteria used in marking have been clear in advance.
  2. Marking and assessment has been fair.
  3. Feedback on my work has been timely.
  4. I have received helpful comments on my work.
  1. I have been able to contact staff when I needed to.
  2. I have received sufficient advice and guidance in relation to my course.
  3. Good advice was available when I needed to make study choices on my course.
  1. The course is well organised and running smoothly.
  2. The timetable works efficiently for me.
  3. Any changes in the course or teaching have been communicated effectively.
  1. The IT resources and facilities provided have supported my learning well.
  2. The library resources (e.g. books, online services and learning spaces) have supported my learning well.
  3. I have been able to access course-specific resources (e.g. equipment, facilities, software, collections) when I needed to.
  1. I feel part of a community of staff and students.
  2. I have had the right opportunities to work with other students as part of my course.
  1. I have had the right opportunities to provide feedback on my course.
  2. Staff value students’ views and opinions about the course.
  3. It is clear how students’ feedback on the course has been acted on.
  4. The students’ union (association or guild) effectively represents students’ academic interests.
  5. Overall, I am satisfied with the quality of the course.

Supporting our students

To support our students, we have:

Implemented dual-delivery teaching where possible throughout the academic year to maximise access to teaching sessions.

Provided an improved online experience with on-demand content and interactive live sessions with academic staff.

Improved the functionality and accessibility of information on the Learn portal.

Provided a sector-leading, clear and coherent online timetable.

Guaranteed a physical graduation ceremony for finalists when it is safe to do so.

Offered an opportunity for students to give early feedback as part of the ‘Tell us how it’s going’ survey.

Supported students with their studies throughout the pandemic by introducing Safety Nets and revising Mitigating Circumstances.

Adapted a virtual programme of art, social, and sporting activities to support students’ mental and physical wellbeing during lockdown.

Supported self-isolating students through the Community Champions and on-site testing through Connect and Protect.

Continued careers events such as the Autumn Careers Fair and the Talk Sport Student Conference, giving students access to potential employers.

Implemented health and safety measures across campus to support in-person teaching and the wider student experience.