Student Cancellation Policy
Due to high demand for DSA support, we ask that you prioritise attending your sessions. Please put your sessions in your diary and read the information below to understand cancellation processes.
Cancellation notification period
You need to email from your University account with at least 24 hours’ notice and provide a valid reason.
Please note that 24 hours’ notice excludes weekends, bank holidays and University closure days. If you have an appointment on Monday morning, you will need to notify us by the Friday before at the latest 4pm for it to be classed as a cancellation.
The impact of missing a session without cancelling
If you cancel with less than 24 hours’ notice or miss a session without cancelling, it will be recorded as a missed appointment and will count towards your total number of approved DSA appointments.
If you miss two or more sessions, with reasonable justification or not, you will be asked to meet with the Service Manager to discuss how best to engage with your support or explore alternative options.
How to cancel a session
- Email your Specialist Study Tutor studentinclusion@lboro.ac.uk
- Email your Specialist Mentor studentinclusion@lboro.ac.uk
- Email your Mental Health Advisor studentwellbeing@lboro.ac.uk
- Email your Academic & Practical Support Worker academicandpractical@lboro.ac.uk
- Telephone Student Services 01509 222765
Last Updated: 5th August 2025