University LibraryStudents

Using the library

IT Facilities

There are 250 PCs available in the Library with the majority of these located on the upper floors. The Library also has a wireless network throughout the building so you can connect to the University's network from your laptop or mobile device. You can check PC availability in the Library and across campus below.

Short stay PCs

There are a number of PCs in the Library that are designated for short stay use so are ideal when you need to quickly print a document or check your email. These PCs are usually located next to Library Catalogue PCs or near to a printer. After twenty minutes of use the PC will automatically log you out and you will be unable to use the same PC for the next hour.

IT Service Desk

The IT Service Desk is the central point of contact for staff and students seeking help, advice, and support for all IT related services.

To submit a query, issue or request, please email/call (details below) and you will be provided with a ticket number for your reference until the call is resolved. If you need to highlight an urgent issue to us, please call us quoting your ticket number if you have one.

Contact IT Service

Opening hours: Monday to Friday from 08:45 – 17:00
Phone: 01509 222333

Print issues?

Please report them to:

Website: Creative and Print Services

Key details we need to help quickly resolve issues are:

  • Printer Number (grey sticker on the machine)
  • Print queue being used
  • User id

Calls submitted over a weekend, Bank Holiday or University closure date will be attended to the following working day.

PC Clinic

The PC Clinic is our face-to face service offering support for personal devices. Located on the main floor of the Library, this service is by appointment only. Please contact the IT Service Desk to request an appointment.

Saving your work

Please remember to save your work on a regular basis. Work should be saved to:

  • OneDrive

You should avoid saving work to the PC desktop as any files created there will be erased when the PC is next used.

Frequently asked questions about IT facilities

Q: Where can I get help on using software?

Many programs have built-in online help but you can also try searching Library Catalogue Plus for any manuals or guides that the Library may have in stock.

Q: Do visitors have access to Library PCs/wi-fi?

Unfortunately, there is no way for external users to access the Library's PCs or wireless network. If you are visiting from an educational institution that uses the Eduroam network you should be able to use your own wireless devices if Eduroam has been installed on them. Any queries on how to install Eduroam should be dealt with by the IT support at the visitor's home institution as we are unable to support access queries on external devices.