Redesign of Leicestershire’s services

• We helped identify changes in processes and workforce configuration, resulting in a streamlined and shorter user journey – Lightbulb – reducing customer point-of-contact from seven to one – streamlining and accelerating support.
• We supported capacity planning for Help to Live at Home domiciliary care service that reported a decrease in forced use of contingency care from 41% to 30% (October-December 2017).

Lightbulb - health gains with financial benefits

• The redesign of the Lightbulb service resulted in a 50% reduction in service costs per case, saving ≈£360,000 (2017-19).
• The reduction in falls has saved the local health and care economy £21,000 a year.
• Lightbulb has helped reduce the duration of hospital stays, saving £22,000 per patient.

Improving Housing Support for the Vulnerable
The Operational Research Society has published an article about our award-winning work in its magazine, Impact.