Before you arrive
Before you arrive at Loughborough, all new students need to retrieve their IT credentials (email, username and password).
Please note: you will be unable to complete the online registration process until you receive an email inviting you to register. If you try before then, you will get an error saying that your credentials have not been recognised.
Why do you need to retrieve your IT credentials?
As a new student, you are issued with a Loughborough University username, email address and password. These details will allow you to access all IT Services at Loughborough University, including your student portal, HallNet (and the wireless networks), the virtual learning environment, computer labs and print services.
You are responsible for any actions taken using your login details; therefore it is important to keep your username and password secure. For security reasons we do not recommend writing your password down. If you choose to do so, please ensure it is not clear that it relates to University systems (this reduces the risk should it be found by anyone).
By using our services, you agree to be bound by the Loughborough University Acceptable Use Policy.
What to do if you have a problem?
If you are having problems retrieving your IT credentials using the link above or need advice on where to find your application/UCAS ID please contact IT Services on Tel: +44(0)1509 222333.