VPN Service
Virtual Private Network
How does it work?
The Cisco Secure Client is an app that connects your laptop or computer to the University’s network from anywhere, as long as you are connected to the internet.
All your internet traffic goes through the VPN to Loughborough, allowing you access to University internet-based resources which could otherwise be restricted to on-campus use only.
When connected to the VPN you are bound by the University's IT Acceptable Use Policy (AUP). Please remember to disconnect when you are finished.
Connect your personal device
University managed service
Users guidance
The section below will answer some of the common questions when using DUO mobile.
Logging on to the VPN with the DUO App
- Open the Cisco Secure client and enter your username and password as per previous.
- After submitting your credentials, the Cisco Secure client will pause, and a notification should pop up on your phone asking you to approve or deny the connection.
- Click on approve and the VPN client should continue to connect.
Logging on to the VPN with a hardware token (or using the passcode generated in the DUO App)
- Open the Cisco Secure client and enter your username as per usual
- In the password field you will need to enter your usual password followed by a comma and then the code shown on the hardware token (or on the app)
- For example if the password was P@ssword! And the code shown was 123456 the following would entered: P@ssword!,123456 into the password field.
- Click OK to continue to log into the VPN
Logging on to Authenticated University websites with a hardware token (or using the passcode generated in the DUO App)
- Browse to the website in question
- Log in via the University Single Sign On as per usual
- Click "Other options"
- Select the relevant option from the list e.g., "Hardware token" to enter a code from a hardware token, or "Duo mobile passcode" to enter a code from the Duo Mobile app
- Enter the code shown on the hardware token (or in the app) and click "Verify"
Multi-factor authentication (MFA)
Multi-factor authentication (MFA) has now been added as an additional layer of security for staff and students working away from the University and accessing VPN and web services. Please use the button below to visit the MFA website for support and guidance on how to set up DUO, our chosen multi-factor authentication platform.