Refunds and cancellations
- Before the classes start: We always aim to be flexible and accommodate any requests but if for any reason you end up not being able to join us, we can issue you a refund. Just send us an email to firstname.lastname@example.org . Your refund will be subject to an administration fee of 10%.
- Up to the second week of classes: we will issue you a refund if no more than two classes have taken place. Your refund will be subject to an administration fee of 10% plus the cost of any classes that have already taken place.
- Three or more weeks after the classes start: Regular attendance is vital in order to make progress with your course. If you fail to attend three or more classes without notifying your tutor or the Language Centre, you will be considered to have withdrawn and your place may be offered to a student on the waiting list. No refund will be given.
The University reserves the right to cancel any course which does not recruit a viable number of students. A full refund will be made in this case, including where a first class may have been attended.