Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 222222
Loughborough University

Community Information

Contacts and complaints

Incidents and complaints about anti-social behaviour

The University has regulations which make it clear that good behaviour is required on and off the campus. (See www.lboro.ac.uk/admin/ar/policy/behaviour/ for more information).

Comprehensive systems are in place to deal with incidents and complaints of anti-social behaviour by students.

Reporting an Incident or making a complaint

Residents wanting to report an incident or make a complaint should do so by phoning 01509 222 141. This is a phone line operational 24 hours a day in the security control room.

If the law is being broken (e.g. violence, vandalism), residents should always ring the police. Always ask for an incident number to ensure the details are officially logged. 
Please phone 101 or 999 in an emergency.

How the University deals with incidents and complaints

  • The University will first seek to identify whether its students are in fact involved in the incident/complaint. Naturally it cannot be held responsible for the actions of other students in the town.
  • Wherever possible University security will respond to/attend incidents as they happen.
  • The details of all complaints made to the University will be shared with Leicestershire Police and Charnwood Borough Council following a data-sharing agreement signed in 2013. Weekly meetings take place between the agencies so that a co-ordinated approach is taken to managing all complaints. Follow up action in response to complaints may be taken by one or more of the agencies.  The University may undertake disciplinary action against students found to be in breach of University regulations.

Other incident reporting and complaints

Any other incident reporting, or complaints by residents should, in the first instance, be made to:

Alison Barlow
Stakeholder Relations Manager
Hazlerigg Building
Loughborough University
Leicestershire, LE11 3TU

Telephone: 01509 228696
Email: A.J.Barlow@lboro.ac.uk

Other comments/requests for information

Please contact: Alison Barlow, Stakeholder Relations Manager using the details above.