M. Sohail and Andrew Cotton

This booklet is a supplement to the WHO monograph Tools for assessing the O&M status of water supply and sanitation in developing countries which comprises nine tools for measuring and evaluating the effectiveness of operations and maintenance (O&M) of water supply and sanitation services. Tool 7 suggests performance indicators which are specific to water supply and sanitation; all other tools are generic and apply equally to any other of the urban services. Tool 7A has been produced as a supplement to Tool 7 which provides some indicators in relation to these other urban services. Tool 10 has also been prepared to offer advice on indicators for technical, financial and institutional sustainability.

40pp. (297/210) 2003  

ISBN: 978 1 84380 016 3

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