Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Design and Print Services

Print

Pile of paper

Frequently Asked Questions

General questions

How do I get my file to you for printing?

All files can be sent to print@lboro.ac.uk, whether for A4, A3 or large format printing. File integrity is maintained best when you save your file as a PDF before sending it to us. For staff, A4 files can be uploaded via the online printing service website.

We can also take files over the counter at the Print Services reception in the Manzoni building from your USB memory stick. All memory sticks are virus checked before we process your file for print so please ensure that you only have the file to be printed loaded on to it to ensure the virus checking process is speedy.

Although we can accept your file for print in this way, we cannot carry out file changes at the counter. Please make sure that your file is ready for print.

What are the standard paper sizes?
A6
105mm x 148mm
A5
148mm x 210mm
A4
210mm x 297mm
A3
297mm x 420mm
A2
420mm x 594mm
A1
594mm x 841mm
A0
841mm x 1189mm
What does 'bleed' mean?

This is when the printed area extends out of the trimmed area. To achieve this, printers print a larger area than is required on oversized paper and then trim the paper down to the required finished size.

Payment enquiries

Can I pay by card?

Yes, we accept all cards except for American Express. There is a 50p fee for card purchases less than £5.

The online printing services website (currently a staff only service) does not currently accept card payments. We hope to roll out a credit card option on the service when it is made available to students.

Can I pay with my Printer Credits or top them up?

Printer credits can be used to purchase posters from A4 up to A0. Further information can be found on the IT Services website. Unfortunately our other services cannot be paid for with printer credits.

You can also top up your Printer Credits by cash or card at the Print Services reception in the Manzoni building.

Can I get a refund on my Printer Credit funded poster?

Refunds are only available when printing errors are caused by a technical fault. We do not provide refunds for design, spelling or user errors.

Please note that we advise our customers to save files as a PDF before bringing it to us to ensure file integrity. Please ensure you seek full advice from the PC Clinic in the Haslegrave building before sending your file for print if you have any queries.

Postal enquiries

Where can I send post or collect parcels from?

We operate a limited number of postal services from our reception in the Manzoni building. These include postage stamps, stamped mail collection, recorded delivery and DHL services. Parcels can also be collected from this location.

There is also a post box just outside of the reception.

Can I obtain a certificate of postage?

No. The Design and Print Services counter is not a Post Office and cannot provide proof of postage. The nearest Post Offices that can offer this service are:

Name Address Telephone number
Loughborough Post Office 10 High Street 01509 239 878
Forest Road Post Office 259 Forest Road 01509 212 625
Bedford Square Post Office 50 Ward’s End 01509 212 918
Sharpley Road Post Office 19 Sharpley Road 01509 213 191