Dr Marco Pino
My research contributes to understandings of communication and social interaction. I am interested in how people engage in delicate activities in face-to-face interaction and how they manage difficult episodes of communication. For example, I have studied how people complain about mistreatments, how they challenge other people’s perspectives, and how they share sensitive personal information. My findings have practical implications for improving communication in health and social care services.
I obtained my PhD in Education at the University of Verona with a dissertation on communication between staff and clients within Therapeutic Communities – rehabilitation programmes for people with mental health issues and/or substance misuse problems. I have done post-doctoral research at the University of Verona and the University of Nottingham in two main areas: dyslexia and communication in end-of-life care.
INTERACT (Interaction in Therapeutic Communities) is a two-year research project funded by a Marie Curie Fellowship (FP7-PEOPLE-2013-IEF, Grant Agreement Number 626893). The focus is on communication between professionals and clients within Therapeutic Communities (TCs) for drug and alcohol addiction rehabilitation. I am working on several strands of analysis, including how professionals enable clients to share personal experiences; actions that clients implement by sharing their experiences; how professionals criticise clients’ inappropriate behaviours; and how professionals and clients manage episodes of conflict talk. I am also using my findings to design and deliver CARM workshops for TC professionals and clients.
I am currently teaching topics in Social Psychology, including ‘Persuasion’, ‘Influence’ and ‘Communication’, within a module in Psychology in Practice in collaboration with Elizabeth Peel.
- Pino, M. (2017). I-challenges: influencing others’ perspectives by mentioning personal experiences in Therapeutic-Community group meetings. Social Psychology Quarterly
- Pino, M., Parry, R., Feathers, L., & Faull, C. (2017). Is it acceptable to video-record palliative care consultations for research and training purposes? A qualitative interview study exploring the views of hospice patients, carers and clinical staff. Palliative Medicine
- Pino, M. (2016). Delivering criticism through anecdotes in interaction. Discourse Studies, 18(6), 1-21.
- Pino, M., Parry, R., Land, V., Faull, C., Feathers, L., & Seymour, J. (2016). Engaging terminally ill patients in end of life talk: How experienced palliative medicine doctors navigate the dilemma of promoting discussions about dying. PlosONE, 11(5): e0156174.
- Parry, R., Pino, M., Faull, C., & Feathers, L. (2016). Acceptability and design of video-based research on healthcare communication: evidence and recommendations. Patient Education and Counseling.
- Pino, M. (2016). Knowledge displays: soliciting clients to fill knowledge gaps and to reconcile knowledge discrepancies in therapeutic interaction. Patient Education and Counseling.
- Pino, M., Pozzuoli, L., Riccioni, I., & Castellarin, V. (2016). “Oh” + Apology + Remedy: A Practice for Managing the Concomitant Presence of a Possible Offense and a Problem-to-be-solved. Discourse Processes, 53(1-2), 47-62.
- Pino, M. (2016). When assistance is not given: disaffiliative responses to Therapeutic Community clients’ implicit requests. In M. O’Reilly & J. Parker (Eds.) The Palgrave Handbook of Adult Mental Health, pp. 674-693.
- Fasulo, A. & Pino, M. (2016). Editorial: Sharing knowledge and shaping identities in healthcare interactions. Patient Education and Counseling, 99(6): 875–877.
- Pino, M. (2015). Responses to indirect complaints as restricted activities in Therapeutic Community meetings. In F. Chevalier and J. Moore (Eds.), Producing and Managing Restricted Activities: Avoidance and Withholding in Institutional Interaction, pp. 271-304. John Benjamins.
- Mortari, L. & Pino, M. (2014). Conversational pursuit of medication compliance in a Therapeutic Community for persons diagnosed with mental disorders. Disability & Rehabilitation, 36 (17), 1419-1430.
- Pino, M., & Mortari, L. (2014). The Inclusion of Students with Dyslexia in Higher Education: A Systematic Review Using Narrative Synthesis. Dyslexia, 20 (4), 346-369.
- Pino, M. (2014). Epistemic struggles in addiction Therapeutic Community meetings. In A. Zuczkowski, R. Bongelli, I. Riccioni and C. Canestrari (Eds.), Communicating certainty and uncertainty in medical, supportive and scientific contexts, pp. 201-221. John Benjamins.
- Pino, M. & Mortari, L. (2013). Beyond neutrality: Professionals’ responses to clients’ indirect complaints in a Therapeutic Community for people with a diagnosis of a diagnosis mental illness. Communication & Medicine, 10 (3), 213-224. DOI:
- Pino, M. & Mortari, L. (2012). Problem formulation in mental health residential treatment: A single case analysis. Ricerche di pedagogia e didattica - Journal of Theories and Research in Education, 7 (1), 73-96.