Social Sciences


Dr Marco Pino

Photo of Dr Marco Pino

Lecturer in Communication and Social Interaction

I am a new lecturer in this department and my expertise lies in the fields of communication and social interaction. I have previously worked here as a Marie Curie research fellow.

My research contributes to understandings of communication and social interaction. I study how people engage in delicate activities in face-to-face interaction and how they manage difficult episodes of communication. I have studied how people complain about mistreatments, how they challenge other people’s perspectives, and how they share sensitive personal information. My research contributes to fundamental understandings of how humans communicate, and it also has practical implications for improving communication in health and social care services.

I obtained my PhD in Education at the University of Verona with a dissertation on communication between staff and clients within Therapeutic Communities – rehabilitation programmes for people with mental health issues and/or substance misuse problems. I have done post-doctoral research at the University of Verona and the University of Nottingham in two main areas: dyslexia and communication in end-of-life care.

In my research, I employ conversation analysis to explore how people interact in a variety of settings: support groups, medical consultations, and every day informal interactions. I study how people talk about sensitive matters such as violations of social norms and expectations, and delicate topics such as someone’s thoughts and feelings associated with the prospect of dying. How do people negotiate what is a delicate matter in social interaction? What do they accomplish by constructing an event as atypical or out of the ordinary (or vice versa as ordinary and normal)? What does this tell us about how people shape their social worlds in everyday interaction? These are the sorts of questions I address in my research. My research contributes understandings of social interaction but also has practical implications. I have recently been developing training resources to improve professionals’ communication with clients in the sector of drug addiction rehabilitation.

This academic year I will be teaching the following modules:

  1. “Social Psychology and Communication” (undergraduate programmes in Social Psychology, Psychology, and Sport and Exercise Psychology).

    This module introduces students fundamental aspects of understanding human communication. It covers some fundamental approaches to thinking about communication within social psychology and other social sciences.

    The module takes a social take on communication: how people use communication to create and maintain social relationships, to engage in social activities, and to build, maintain and modify the social realities they inhabit. The module explores how communication makes social life possible. It also looks at the other side of the communication/society coin: how social relationships and norms shape the ways in which people communicate. In order to do this, the module considers central domains of social life in which communication plays a key role: cooperation, conflict, experiential sharing, and relationship building.

  2. “Online research methods and media analysis” (in collaboration with Thomas Thurnell-Read”; postgraduate programmes in Global Media and Cultural Industries, Media and Cultural Analysis, Digital Media and Society, and Global Political Communication)

    This module introduces the principles of research design in relation to online research and media analysis. I will be teaching the qualitative approaches “Critical Discourse Analysis” and “Online Ethnography”.