Rein completed his BA in Humanities in 2003 followed by a two-year MA in Phonetics in 2005, both at the Norwegian University of Science and Technology (NTNU). After a couple of years of teaching and research at NTNU, Rein started his PhD at the University of York in 2008. Rein's PhD was part of a multi-disciplinary European Commission-funded project (“Sound to Sense”) which brought together expertise in spoken language and engineering. Using conversation analysis he demonstrated how precise timing and co-ordination of phonetic and non-verbal detail supports conversational progress and understanding between speakers. After his PhD, Rein studied call centre interactions, and contributed to developing technological applications for call centre profiling (University of Oxford). He joined the Communication and Media subject area at Loughborough in August 2014. At Loughborough he is a researcher and co-developer of the ‘Conversation Analytic Role-play Method’ (CARM) project , and currently co-chief investigator on the interdisciplinary research project ‘Conversation Analytic innovation for Teacher Education’ (CAiTE), based at the University of South-Eastern Norway (USN).
Rein's main research interests are in social interaction: combining conversation analysis, linguistic/phonetic and gestural analyses to explore fundamental building blocks of human social interactions. In his early-career research, Rein developed new ways of using research on language and spoken interactions in real-world applications, including speech technology within call centre businesses. He is currently involved in a range of CARM research with his colleague Prof Elizabeth Stokoe. He leads and co-leads research projects with commercial businesses/call centres. He is also doing research on police negotiations with people in crisis. Using conversation analysis as method, Rein studies how the actual encounters unfold, how problems occur and how they get resolved or avoided altogether. He identifies how small changes in language can change the conversation, and its outcome. On the basis of their research, Rein gives evidence-based communication skills training (CARM workshops). From 2018-2022, he is co-chief investigator on the interdisciplinary research project ‘Conversation Analytic innovation for Teacher Education’ (CAiTE). He is also currently developing research to up-scale applications of conversation analysis.
Rein currently delivers postgraduate workshops including conversation analysis, and deliver CARM training workshops for academics.
He has previously taught courses in Linguistics and Phonetics at the University of York, and at the Norwegian University of Science and Technology (NTNU).
Current postgraduate research students
- Sophie Parslow: "Receptionist-led telephone triage in GP Practices: communication barriers to patient access?"
Recent postgraduate resesearch students
- Marc Alexander (2019) "Formulating and managing neighbourhood complaints: A comparative study of service provision"
- Sikveland, R.O., Kevoe-Feldman, H., Stokoe, E.(2019). Overcoming suicidal persons’ resistance using productive communicative challenges during police crisis negotiations. Applied Linguistics. doi.org/10.1093/applin/amy065
- Sikveland, R. O. (2019). Failed summons: Phonetic features of persistence and intensification in crisis negotiation. Journal of Pragmatics. doi.org/10.1016/j.pragma.2019.01.023
- Huma, B., Stokoe, E., & Sikveland, R.O. (2019). Persuasive conduct. Alignment and resistance in prospecting 'cold' calls, Journal of Language and Social Psychology 38(1), 33-60. doi.org/10.1177/0261927X18783474
- Sikveland, R., Zeitlyn, D. (2017). Using prosodic cues to identify dialogue acts: methodological challenges. Text & Talk, 37(3), 311-334. doi.org/10.1515/text-2017-0007
- Sikveland, R.O., Stokoe, E. (2017). Enquiry calls to GP surgeries in the UK: Expressions of incomplete service and dissatisfaction in closing sequences. Discourse Studies, 19(4), 1-19. doi.org/10.1177/1461445617706999
- Sikveland, R.O., Stokoe, E., Symonds, J. (2016). Patient burden during appointment-making telephone calls to GP practices. Patient Education and Counselling, 99(8), 1310-1318. doi.org/10.1016/j.pec.2016.03.025
- Sikveland, R., Ogden R. (2012). Holding gestures across turns: Moments to generate shared understanding. Gesture, 12(2), 166-200. doi.org/10.1075/gest.12.2.03sik
- Sikveland, R. (2012). Negotiating towards a next turn: Phonetic resources for ‘doing the same’. Language and Speech, 55(1), 77-98. doi.org/10.1177/0023830911428859