Loughborough University
Leicestershire, UK
LE11 3TU
+44 (0)1509 263171
Loughborough University

Student Advice and Support Service

For Staff

How we work

As an Advice Service we are members of AdviceUK who require us to  meet certain standards in order to retain our membership. To meet these standards we have to have a Code of Practice, confidentiality policy, insurance and have a seperate steering group.

Code of Practice and Confidentiality

The Code of Practice gives us strong boundaries within which we work. We would encourage you to read the document so you can understand the Aims and Principles of our service, and our confidentiality policy.

The Code of Practice has brought together all of our policies into one place. We have had to consider all of our stakeholders when writing this document, the main ones being the students, AdviceUK, UKCISAOISC, other university departments, and the Home Office, ( in relation to the University’s Tier 4 Sponsor Licence). Some of these stakeholders have conflicting interests and so we have endeavoured to balance these conflicts to the best of our ability.

Code of Practice

Please click on the image to access our  code of practice.

If you require a printed copy of the document, please get in touch with us.


Steering Group

To help us with this fine balancing act, and to further our aims, we have formed a Steering Group which includes representatives from some of our stakeholder groups.