What we can do for other members of staff
As a member of staff you may have daily contact with students and sometimes they will bring their problems to you. We offer a service to support you in this role and give students free, confidential and impartial advice.
Our main areas of advice are:
- Finance- including student loans (and impact of changing courses), grants, bursaries as well as budgeting, debt counselling, emergency hardship loans and the financial hardship funds.
- Consumer rights
- Employment rights
We may be able to help in other areas so please do call us with your query.
We are able to take referrals from you to see students, and although we do prefer to deal with the student direct, we can give you information if there is something urgent you need to know, or the student is unable/unwilling to see us in person.
Our service has a Code of Practice, details of which you can find below. As a department within the University, we have to balance our responsibility to the rest of the University with our responsibility to the students; the Code of Practice helps us manage this balance.
The team are all highly trained and experienced advisers. We subscribe to the Citizens Advice Bureau Information database, so we always are able to give clear and up to date advice on a wide range of matters.
We are authorised to give debt counselling with the Financial Conduct Authority (authorisation number 618794), and are members of UKCISA and are bound by OISC regualtions in regard to Immigration advice. Our advisers are also members of NASMA (National Association of Student Money Advisers) and AISA (Association of International Student Advisers).