Academic Quality Procedures Handbook

5. Student Feedback

5.4 Complaints Procedures

Procedures are set out in Ordinance XXXVIII to settle or redress individual student complaints concerning services provided by the University, including complaints concerning information provided by the University in its prospectus. The aim is, so far as is possible, to deal with complaints within the department or section concerned.

The Ordinance excludes academic or other matters for which express provision is made elsewhere in the Statutes, Ordinances and Regulations of the University.