IT ServicesStudents

IT User Account

Logging into Microsoft services

To reduce the threat of cyber attacks on our systems, from Summer 2022, the University will be implementing a change to the login and authentication process for your account.

The change will be applied to the login experience for your Microsoft Office 365 services (Teams, Outlook, OneDrive, etc) on your computer, mobile phone, and any tablet computers you use.

Once the change is implemented you will be presented with a new login screen as shown below:


Your current login experience will not change for accessing services like: Learn, Co-Tutor, LUSI, Library catalogue, etc.

You will only get this new login page for Microsoft services and some other Microsoft third-party applications.

Frequently asked questions

Q. Will I need to use my email address to login to my desktop/laptop/Mac 

A. No, you will need to continue to use your existing username and password to login to your computer when it switched on

Q. I’m off campus, how will this affect me? 

A. This change will affect you also, with the addition of prompting of the University’s Multi Factor Authentication (MFA). More details can be found here:

Q. I’m on campus and using a university desktop / laptop, how will this affect me? 

A. This process shouldn’t affect you, however if you are presented with the new login screen shown above, please enter your username and password as prompted

Q. Why can’t I use my normal username? 

A. All Microsoft cloud services require a username in the format of an email address

Q. I have an email alias, can I use this to login? 

A. No, this requires the original email address associated with your account

Q. OneNote is not syncing, and I cannot initiate it to sign in 

A. Sign-out and sign in again, following the prompts as per the new login screen shown above

Q. I’ve received lots of prompts for MFA (DUO) authentication 

A. This is typically seen when several applications are attempting to sign in, using saved settings. Make sure that you only respond to Duo prompts when you are actively expecting them when you are starting your computer or applications. Check the details in the Duo prompt are correct, including the location and you can also check the sign in details for your account at

Q. What is Loughborough Microsoft Login when my MFA client prompts me and do I trust it

A. Always check the details in the Duo prompt are correct, any only respond if you are expecting a Duo prompt by starting your computer, using the VPN, or accessing Loughborough applications and websites. All Duo prompts will show the University logo, start with “Loughborough”, followed by the service which you are accessing. For example “Microsoft Login”, "Loughborough IdP”, or “Loughborough VPN Service”. If anything looks unusual, then please contact the IT Service Desk by email at

Q. Mac Mail (unsupported) is prompting me again for login 

A. Please follow the login prompts and MFA as necessary, also consider using Microsoft Outlook (supported) –

Q. I have an account which is used with Power Automate, Power Apps etc. will they be affected?

A. You may be prompted to re-enable connections within the app configuration, please follow the onscreen instructions to re-authenticate. You may also receive an email from Microsoft to fix your connections.

Q. This icon ‌ has appeared in the bottom right of my screen in the system tray

A. The icon indicates that re-authentication to OneDrive is required, please select the icon and follow the on screen instructions