IT ServicesStudents

Data Storage

Frequently Asked Questions

What is OneDrive for Business?

OneDrive for Business is the Microsoft cloud storage service that comes with your Office 365 account. It provides you with a place to store, share and sync work files with anyone and on any device.

Click here for more information.  

What is the difference between OneDrive for Business and just OneDrive?

You may already have OneDrive at home with your free consumer Microsoft/ account.  This is a personal/consumer service and is not provided or managed by IT Services at Loughborough University. 

IT Services provide your OneDrive for Business for University related purposes. Your OneDrive for Business is managed by Loughborough University and lets you share and collaborate on work documents with co-workers.

How do I access OneDrive for Business?

OneDrive for Business can be accessed via a web browser at

In University provided computer labs you will access your OneDrive for Business by using the web browser or the internet shortcut provided on the desktop.

How can I access my files if I forget my OneDrive for Business password?

If you forget your University log-in/password, please follow the guidance on our password guidance pages.

How can I access my files if I delete them from OneDrive for Business?

You can restore them from the Recycle Bin following the guidance from Office Support: Finding lost/missing files & Restoring previous document versions

Are there any restrictions when saving to OneDrive for Business?

There are some restrictions and limitations when you sync files and folders, including certain strings in filenames such as COM[1-9], LPT[1-9], NUL and AUX. For a full list please see here. However, it should be noted that with web services like Office 365 change quickly.  For example, at the time of writing, the file name path limit has increased – Click here for more information.

Can I change the account I use with OneDrive?

You can change the account you use with OneDrive, but you can't use the folder with multiple accounts at the same time.

To change the account you use with OneDrive:

  1. Right-click the OneDrive icon in the notification area, at the far right of the taskbar. (You might need to click the Show hidden icons arrow next to the notification area to see the icon.)

  2. On the Settings/Accounts tab, click Unlink OneDrive.

  3. Restart OneDrive and sign in with the account you want to use. You'll need to select the location for your OneDrive folder again. If you select the same location, the folders for both accounts will be merged. If the PC had the Fetch files feature turned on, you'll need to turn it on again.


    NB You cannot use the same folder for multiple accounts



How do I access my Individual Workspace?

Your individual workspace can be accessed on a campus PC through My Documents. It can also be accessed on your personal devices through the VPN, click here for more information.

Can I access the individual workspace off campus?

Yes, the Individual Workspace can be accessed off-campus via the AnyConnect VPN Client. Click here to find out more 

Can I restore files and folders from the workspace?

Yes, you can. Visit the Restoring Files and Folders section for instructions on how to do this. 

Please note - this feature is only available on Windows.

How do I check how much space I've already used?

On campus PCs:

  • Open Documents
  • In the left-hand navigation, click the expand triangle so My Documents appears below
  • Right-click My Documents and select Properties
  • Look for - Size on Disk.

On other Windows computers:

  • Open Computer or My Computer
  • Right-click the U: Drive, and select Properties
  • Look for - Used Space.