IT ServicesStaff

Software

Windows 10

Upgrading to Windows 10

As the upgrade can take a couple of hours, we recommend starting it at the end of the working day and leave it running overnight. If you are upgrading a laptop this will mean leaving it plugged in at work. You will not be able to work on your PC while the upgrade takes place. 

If your computer is scheduled to be upgraded on the same night as your files are moved to OneDrive, your individual workspace will become read-only at 5 PM that day. This is, therefore, a good time to start upgrading your PC!

How do I start the upgrade?

Important: Please upgrade your PC on the day that has been agreed with/requested by your IT support or departmental co-ordinator. This will ensure the smoothest transition to the new services for you, and your local IT support will be on-hand to provide support for your migration at this time if you need it. 

To run the upgrade, please complete the following steps. Should you require any assistance, please contact your local IT support or the IT Service Desk:

First time login to a Windows 10 Staff PC

The first time you log in to any Windows 10 PC you will see several messages and boxes.

This guide will explain how to respond to them and help you set up the Microsoft OneDrive client to ensure you have access to your documents, Internet Explorer favourites and anything else you wish to store on your personal OneDrive space.

 

First time login to a Windows 10 Staff Laptop

The first time you log in to any Windows 10 laptop you will see several messages and boxes.

This guide will explain how to respond to them and help you to set up the Microsoft OneDrive client to ensure you have to access your documents, Internet Explorer favourites and anything else you wish to store on your personal OneDrive space.

FAQs

What is happening?

All Windows PCs at the University are being updated to Windows 10. This is so that the University can make use of the latest features and applications provided by Microsoft and other providers. Windows 10 also provides stronger protection from the increasing number of cyber security threats than previous Windows versions. 

Additionally, we are moving files and folders saved on your University individual workspace to Microsoft OneDrive For Business. This will allow easy access to your documents from a greater range of devices and comes with 5TB of storage.

What will happen to my PC and what I have on it?

Prior to the day that your PC is due to be migrated your PC will have been checked remotely for any software or hardware that won’t work with Windows 10. If there is something that needs changing, IT Services or your local IT support will have contacted you about this. However, if there is anything on your PC that you would like us to specifically check please let your local IT support or IT Services know.

Only applications that are known not to work with Windows 10 will be removed during upgrade. All other software will remain installed and should continue to work as before.
All of the files and folders that are in your Documents folder will be moved to OneDrive For Business, as will your Internet Explorer Favourites. This may have happened already.

All other documents that you have saved to your PC (for example on your Desktop) will not be touched, meaning you will still have them after your PC has upgraded.

As soon as I try to start the upgrade, it tells me it has failed. What do I do?

Reboot your PC. Once the restart is done it may take a few minutes for Software Center to become accessible. Once it is, try running the upgrade again.

This type of failure can happen for a number of reasons; the most common cause is that the PC has not been rebooted in a while, or that an update has installed that requires a reboot to complete. Restarting the PC should, therefore, resolve the problem.

If the problem persists please contact your IT support team as described below.

Where are my OneDrive files?

Provided you have completed the above process and selected the files and folders you wanted OneDrive to download, they will appear in your Documents folder. This folder may keep the name Documents or it may be called OneDrive – Loughborough University. This will be the default save/open location in many applications and is accessible from File Explorer.

Folders being synced by OneDrive will have a green tick (for up to date) or blue circle of arrows (for sync in progress) on their icon.

My PC was migrated from Windows 7 and I can't find a file/a file is out of date!

If this happens, open a File Explorer window and go to This PC > Windows (C:) > Users > <your username>. In this location, you will find your Documents, Favourites, Pictures, Music and Videos folders as they were when the PC was last on Windows 7. If the file(s) you are looking for is there, simply copy them to the relevant OneDrive folder. For example, something from

C:\Users\<username>\Documents should be copied to your Documents\OneDrive – Loughborough University folder.

A picture you need from C:\Users\<username>\Pictures should just be copied to the Pictures folder.