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Notice of upgrade: Cisco Jabber from w/c 22nd February

10:20AM, 16 February 2021


From week commencing Monday 22nd February, IT Services will be rolling out an upgraded version of Cisco Jabber (12.9.3) on the Staff Managed Desktop Service. The new version of Cisco Jabber will bring a new user interface. More details can be found here.

As part of the upgrade, any chat history you have present will be cleared and will be unrecoverable. If you are using Jabber for chat, we recommend that you switch over to using Microsoft Teams.

For non-managed personal devices, it is critical that you update to the newer desktop application as the current version will cease to work as of the 22nd of March 2021.


For the Staff Managed Desktop Service:

The upgrade will be automatically applied. Users connected to the VPN at time of rollout will find that the upgrade will happen sooner, but there is no requirement to be connected for the upgrade to be applied.

For non-managed personal Windows and Mac devices:

For Windows PC and Mac OS, instructions and links to download and install the new application can be found here.

Please note that you will either need to be connected to the campus network or via the VPN if working remotely to access the downloads.  

Should you experience any issues following the upgrade, please contact the IT Service Desk.