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Essential Email and Groupware Maintenance

10:29AM, 19 November 2018

Working with Microsoft, IT Services will be carrying out some essential maintenance work on part of our email infrastructure in order to maintain a resilient and supported email and groupware system.  This work has the potential to be disruptive so IT Services have discussed and agreed the timing of this work with stakeholders and colleagues around the University.  The work will take place on:

 

27 November 2018  0830-1000 (planned)

 

HOW WILL THE WORKS AFFECT ME?

From 8:30am email sent to staff and students from outside of the University will be queued in order to prevent loss of email.  From this point you will not receive email from outside the University, nor email that is sent to email aliases and lists email addresses e.g. @lists.lboro.ac.uk, @dept.lboro.ac.uk until the work is complete.

Email within Office 365 i.e. between staff and students plus some types of groups, will continue to work as normal.

All other email to and from external recipients, including certain types of University mailing list and corporate applications, will be queued and delivered once the work is complete.

It is planned for work to be complete by 10:00am.  Further communication will be sent if the work extends beyond this and into the agreed 2 day ‘at risk’ window.

WHAT ARE THE BENEFITS TO STUDENTS AND STAFF OF THE UNIVERSITY?

Once complete the work will provide us with a more reliable supported email and Groupware infrastructure for staff and students.

TIMESCALE?

27 November 2018  0830-1000. There is a possibility that this will overrun, but IT Services will communicate this if this occurs.

CAN I GET MORE INFORMATION AND HELP?

If you have further questions or queries please contact IT Services via it.services@lboro.ac.uk or telephone 01509 222333

IT Services 01509 222333

 

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