IT Services

Latest news

Continued disruption to print services

3:46PM, 4 November 2021

Update

IT Services are continuing to work with our suppliers to resolve the ongoing issues with the printers on campus. This is a global issue affecting many organisations using networked printers, which has been caused by a number of security updates released by Microsoft in recent months. The problem has been compounded by the latest update released in October which has stopped previous work arounds working reliably.

These Microsoft updates have resolved critical vulnerabilities in Windows 10 which have been actively exploited elsewhere,  but this has unfortunately prevented printing working correctly for some staff and students on campus. It is not currently possible to resolve the issue without compromising security of the systems to an unacceptable level which would put the University at risk.

IT Services are working with Microsoft and our print supplier Ricoh to resolve the problems and restore the print service as quickly as we can.

How to print during this period

Printing is still available through the Online Shop by submitting a PDF and then either collecting from Herbert Manzoni Building or arranging delivery. Please be aware that as this is the only printing service available there may be delays.

Creative and Print Services - Online Shop (lboro.ac.uk)

If you need to convert Office documents to PDF, please use the method File > Save as Adobe PDF, rather than File > Print > Adobe PDF. If you cannot convert to PDF and still require print output, then please contact Creative & Print Services via print@lboro.ac.uk.

CAN I GET MORE INFORMATION AND HELP?

If you require any further assistance with your devices, please contact the IT Service Desk.