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Changes to the request process for the Shared Mailbox service from 1st November

12:05PM, 26 October 2021

From 1 November 2021, IT Services will be implementing some enhancements to the Shared Mailbox service request process, and management information.

Previously we communicated about the changes being made to the process to automatically add Shared Mailboxes to a user’s Outlook profile. To request a new Shared Mailbox, colleagues will have access to the new self-service Shared Mailbox request form.

How will this affect me?

When requesting a new Shared Mailbox, you will be required to provide the following information:

Colleagues who are managers of any shared mailboxes will need to manage access to it using the associated .Managers, .ReadWrite and .ReadOnly groups visible in Outlook.

Once the Shared Mailbox is no longer required, a manager should request deletion via the IT Service Desk.

The benefit of this new process means that the University will have improved governance controls and data management to comply with relevant legislation and industry standards.

Further guidance and FAQs can be found on the Email: Sharing features webpage, which will be updated to reflect these changes on 1 November. If you have any queries regarding this, please contact the IT Service Desk.