How we work
As an Advice Service we are members of AdviceUK which means we are required to meet certain standards in order to retain our membership.
We have to have a Code of Practice (which includes our confidentiality & complaints policy) and professional indemnity insurance.
Code of Practice
The Code of Practice gives us strong boundaries within which we work. We would encourage you to read the document so you can understand the Aims and Principles of our service, and our confidentiality policy.
We have had to consider all of our stakeholders when writing this document, the main ones being the students, AdviceUK, UKCISA, OISC, other university departments, and the Home Office. Some of these stakeholders have conflicting interests and so we have endeavoured to balance these conflicts to the best of our ability.
To help us with this fine balancing act, and to further our aims, we have formed a Steering Group which meets biennially and includes representatives from some of our stakeholder groups.