Self-isolation Students

If the student has any catering concerns:

Phone call – 7 days a week
01509 222666 - General enquiries during office hours between 8am - 6pm.
01509 222666 - Emergency contact only, out of office hours between  6pm – 9pm.

Email - Monday to Friday
Deliveredservice@lboro.ac.uk - only monitored during office hours 8am - 5pm. (please reference your Hall, block, flat and room number in the title of the email)

We will take care of special dietary requirements as per information provided to covid isolation group covid-logistics@lboro.ac.uk who will be able to record additional information at any point of the isolation period.

(please reference your Hall, block, flat and room number in the title of the email)

Symptomatic awaiting results
If an individual or household who are isolating are awaiting test results you will be provided with an evening meal for the day of delivery and a packed breakfast and lunch for the following day.

Positive results
If a positive test is confirmed or you have been told to isolate due to contact with someone who has tested positive, you will receive an essential/Breakfast Pantry Items and cease to receive packed breakfasts:

Essential/Breakfast Pantry Items will be delivered to kitchens weekly and will be re-stocked periodically. Please note, there should be sufficient items delivered to last for the week. If additional pantry items are required please contact the Catering team via 01509 222666 or email Deliveredservice@lboro.ac.uk and we will aim to respond within 24-hours.

In addition to breakfast pantry items, you will receive 2 meals per day, which will be delivered to your self-isolation accommodation.
The weekly menu is available for download, please note these are subject to change. < MENU >

Each delivery contains:
-Evening meal for the day of delivery
-Lunch for the following day

Deliveries will be made between 12.00 – 8.00pm. 

Deliveries are made to the kitchen, but if kitchen is being used by self-isolating students, we have instructed our drivers to knock on the kitchen door and leave outside the kitchen door for students to collect. This is to ensure the safety of the students and our delivery drivers.

Flat residents are responsible for ensuring fridges are clean and items stored are as per storage information. Can you please remove any out of date food from the fridges in your kitchen.

If there is no room in fridges when the deliveries are made we may have to leave food outside the fridge for you to put away yourself.  This is not ideal as some of the kitchens will be too warm to keep the food fresh.

Yes, this is included in the initial notification email from the  Warden / Hall Management.