Parking changes & FAQs from August 2023
Our current car parking system, which has been in place for several years, is now outdated and no longer able to control parking on campus in the way we need to. The assets, such as the barrier system, have become increasingly unreliable and the software systems are limited in their capability and do not meet the University’s IT security requirements.
A new system, provided by the car parking company APCOA, is therefore being installed. The new system will control unregistered vehicles through enhanced ANPR (Automatic Number Plate Recognition) technology. It also has the technology to charge visitors and enforce parking notices for poor and disruptive parking. The new system will improve the user experience for everyone.
- Parking tariffs for staff, doctoral researchers, students and campus partners will remain at current levels – with grades 1-3 staying ‘free of charge’. As previously announced, low emission vehicles will no longer be exempt and will be charged in line with the staff tariffs set from September 2023.
- Staff will need to register their vehicles on a new platform. Payment will be taken from your bank rather than the current salary deduction process.
- Students will continue to apply for a parking permit against the agreed criteria and this will be managed by the University Parking Team.
- Enforceable Parking Charge Notices (PCNs) and visitor charging will be implemented by November 2023.
Frequently asked questions
How will the new system work?
A new ANPR and barrier system will be installed at every vehicle access point to the campus and will be linked to a parking management software system. Users will be expected to register their details before parking or to pay as a visitor.
Car parking will be charged per day up to a weekly cap.
When will the new system be operational?
From September 2023.
What will happen to my bank details?
APCOA operate to the highest standards available and do not store cardholder data, all payment processing, transmission, and storage is outsourced to their third-party PCI validated payment provider NMI.
NMI uses technology known as “tokenization”. The Payment Gateway generates a unique token for each transaction which allows the system to process repeat payments without having to store or secure cardholder data. When the Payment Gateway sees a token, it simply looks up the original card data used in the transaction and reuses it transparently. Cardholder data is stored and managed within the security boundaries of our PCI DSS Level 1 certification.
Car Parking GDPR Policy
APCOA needs to collect and use certain types of information about staff, clients, customers, and other individuals with whom it comes into contact or with whom it interacts. In addition, it may be required by law to collect and use certain types of information to comply with statutory obligations of Central and Local Government Authorities, government agencies and other bodies. This personal information must be dealt with properly no matter how it is collected, recorded, and used - whether on paper, in a computer, on a handheld device or recorded in some other manner.
There are safeguards to ensure this within the Data Protection Legislation and full details on are given here
I’m a member of staff – what do I need to do to ensure I can park on campus?
- Register the vehicle(s) you use to drive to and from the campus - you can register up to 2 cars using the Loughborough University Parking Portal
- Log in using your existing Loughborough University credentials.
- Enter your credit/debit card details and set up autopay which will enable automatic charging when you park on campus.
I have a visitor coming to campus – what do they need to do?
Visitors will now need to pay to park on campus. They can register to park before arriving at campus via the APCOA Connect app or the website or on arrival via the app, website, phone or one of the parking machines being installed in the car parks.
- Up to 2 hours - £1
- Up to 4 hours - £2
- Full day - £4
- Evening 6 pm – 8 am - £1
- Saturday Up to 24 hrs £1
- Sunday Up to 24 hours £1
If a department would like to pay for a visitor, they can do so by using APCOA’s ScanPay option. A link will be available on our visitor’s website when the visitor charges start.
VIPs are visiting academics, lay members, and people from industry who give their time to deliver talks and certain alumni. To exempt a VIP visitor, please contact email@example.com with the visitor details and car registration.
Will there be visitor parking charges during events?
The Parking Team are able manage charging mechanisms for events throughout the year. Large scale events such as open days and graduation will see charging across campus suspended. Specific events related to admissions, alumni and sports can be managed using codes for reduced or free of charge parking. It is expected that for other events, visitors will pay the standard visitor rate.
Going forward we will be introducing an application form to request parking codes, until then contact Parking@lboro.ac.uk to discuss options.
What do I need to do if I have a Blue Badge?
Further information will be made available to Blue Badge holders in August 2023. Parking tariffs will not apply to Blue Badge holders.
If I have parked during the day, will the daily charge cover me for the evening?
Yes, if you have parked during the day, the daily rate will also cover you for the evening.
What do I do if I have to leave my car on campus overnight?
Staff will pay for parking 00:00 – 23:59 weekdays up to the standard daily rate. Saturday and Sunday parking will be free of charge.
Will I be charged more than once if I leave and then return to campus within a day?
Registered users will not be charged any additional costs if they exit campus and re-enter later in the day.
What if someone just drops me off or picks me up from campus – will they have to pay?
There will be a 30-minute grace period to allow people to drop off, pick up or read the parking signage and depart if they do not agree to the conditions.
Do car parking charges also apply at the weekends?
Visitors will be required to pay during weekends. Staff and Campus Partners can park FOC during weekends.
How do I check my parking history and payments?
You can do this via the ‘Payments History’ option on the staff portal or the APCOA Connect App, both of which will be available from August 2023.
Where will I be able to park on campus?
Registered users and visitors can park in any designated car park within marked bays. Parking locations are marked on the Campus Map. Unauthorised driving or parking on footpaths, verges, grassed or non-designated areas is prohibited.
Will I need to display a permit in my vehicle?
No. The ANPR system will allow us to check whether your vehicle is registered.
I have some remaining occasional user credits; can I still use these?
Occasional user credit for the old parking system will no longer be valid after 1st August 2023. If you have any remaining credits after that date, they will automatically be refunded.
What will happen if vehicles breach the parking conditions on campus?
From 1st September 2023 until 31st October 2023 warnings rather than Parking Charge Notices (PCNs) will be issued to vehicles parked outside of parking bays. The warnings will include details that charges are being introduced.
From 1st November 2023 PCNs will be issued when a breach of the parking terms and conditions occurs.
The University will retain on-site ticketing through its own enforcement staff. The ANPR cameras will automatically send PCNs to vehicles that have entered the campus but do not have a valid permit or have failed to register as a visitor through the systems provided.
The University's contracted enforcement agency, APCOA Parking, will assume responsibility for the collection of monies owed. If a PCN remains unpaid, APCOA Parking will reserve the right to take legal action to recover outstanding charges.
Breach of parking terms and conditions include:
- Causing an obstruction
- Exceeds maximum stay/wait time
- Failure to display a Blue Badge
- Incorrect use of parking bays
- No valid permit
- Not parked within a marked bay/within bay markings
- Parked in a restricted area
- Parked on grass, verge or footpath
- Parking session expired
- Unauthorised parking
- Parking in a loading bay
- Parking in a hatched area
What happens to the revenue from parking?
Car parking revenue is directly reinvested into improving car parking and transport infrastructure to improve the experience for everyone on campus. We also subsidise public transport services to and across campus to improve connectivity and quality for students and staff.
We have bench marked our charges against other universities and remain one of the lowest in the sector. We have also set the prices at the lowest possible levels for Parking Charge Notices.
Can I bring my motorcycle onto campus?
Motorcycles should be registered on the parking system and will be free of charge to park on campus. The parking terms and conditions apply to motorcycles, therefore parking charge notices (PCNs) can be issued if breaches occur.
I have a question that’s not answered here – who can I contact?
We will be holding drop-in sessions to support you through the transition to the new system. Details for these will be communicated accordingly.
For further enquires please contact firstname.lastname@example.org