Frequently asked questions

Arrivals and vacations

How will I know when to arrive?

Your hall arrival date is listed on your accommodation contract. An email will be sent to all students who have completed their post-contractual requirements during September containing final arrival information. You will be asked to book an arrival slot as part of your online induction available from late August.  Please see our Moving in page.

What if I am unable to arrive on the allocated date?

Please let us know so we can ensure that your room is held for you and arrangements are made for you to collect your keys. You are at risk of losing your room if you arrive late without prior notice.   

Can I arrive by car?

Car parking spaces are limited but we have organised time slots so your arrival can run as smoothly as possible.

You will be allocated a 30 minute slot to empty the car and there will be students on hand to help you. Due to the layout of the accommodation there will be a walk from the car to your room but there are trolleys for heavier items. Please aim to arrive 10 minutes before your booked arrival slot.

When you arrive at Loughborough look out for the RAC signs on major routes that direct you to the correct entrance. Once you are on campus you will be directed to where you can collect your room keys. Once your have your room keys you will directed to the dedicated unloading spaces.

Only one car per student will be allowed onto campus.  One person from your household may accompany you onto campus.

Once you have unloaded the car and your 30 minute time slot has ended, the person accompanying you will need to leave campus. 

Can I just arrive on campus during the arrivals period?

No. You will need to book a time slot prior to arriving. We ask that you arrive at least 10 minutes prior to your allocated arrival slot to ensure a smooth arrival process.

What if I just turn up on arrival day without booking a slot?

We have allocated booking slots in order to prepare for your arrival and ensure social distancing can be maintained. If you arrive without a booking slot, you may be asked to wait until an open slot is available.

How many people can come with me to assist in unloading my belongings?

One person from your household may accompany you onto campus. They will be able to assist you in unloading your belongings and help transport them to your room. However, they will not be able to stay and help you unpack.

How do I book an arrival slot?

Please log into your accommodation account at to complete our online Living in Halls Induction and book your arrival slot.

What do I need to bring with me to collect my keys?

Please have your arrival pass ready on your phone or printed out.  You will need to bring a form of identification with you to collect your ID card such as a passport or driving licence. You will also need to bring a face covering as you will need to wear one during the move in process.

The person assisting you to unload your belongings must also wear a face covering.

Are there any restrictions to arriving?

You should not attend site if you or anyone in your household has COVID-19 symptoms or you are self-isolating.

Do I need to social distance from my flat mates?

No, you and the other students in your flat will form a household. You will be issued with a wristband which is coloured and numbered, anyone wearing the same colour and same number is in your household. We ask that you always wear your wristband.

Where do I park when arriving?

Each hall will be allocated a specific car park or parking location. There will be signage displayed across campus to assist you in finding your hall. We will also have team members located at each hall location to direct you to a parking space.

What happens if I miss my booking slot?

If you miss your time slot, you may be asked to wait until an available slot and directed to a designated car park whilst you wait.

Can I bring my bike with me?

Yes, you may bring a bike with you. We have ample bike sheds available across all the halls for you store your bike. When collecting your room key, please inform the team and they will assist you.

Can I bring my car to campus?

Due to restricted parking spaces on campus, parking permits are not granted to first year students, or students who live close to the University. These restrictions do not apply to students with disabilities. Application forms for a parking permit are obtained from the Security Office +44(0)1509 223751

There is a planning control in force for students living in Claudia Parsons, John Phillips, Hazlerigg Rutland, Robert Bakewell, Elvyn Richards and William Morris. Please refer to clause 21.13 of the Halls of Residence Licence Terms and Conditions for further information.

For general information about traffic and parking on campus, please visit our security pages.


What transport is available on campus?

There is a campus bus service running daily between the campus (via the town centre) to the train station every 10 minutes (Monday-Friday), until 00.20am. By foot it takes about 20 minutes to walk into town from campus. 

Getting around Loughborough.

What if I want to stay in Loughborough over the Summer?

All accommodation will need to be vacated at the end of the Licence term agreement. Accommodation during the summer period will be available for students wishing to stay, please contact us for further information

Summer vacation accommodation will be limited during the last two weeks of September, please contact us or refer to our website for details of our University Lodge.

What catering is available during Christmas and Easter vacations?

Christmas Vacation: Catered hall students can make use of their room during the Christmas vacation period. A brunch and evening meal service will be provided during this period. There is no meal service when the University is closed during the Christmas to New Year period*.

Easter Vacation: Catered hall students can make use of their room during the Easter vacation period. There is no meal service when the University is closed during the Easter holiday period*.

A reduced catering service is provided in the week following the end of the Summer term. A brunch and evening meal service will be provided in a nominated dining hall during this period.

Elvyn Richards hall is catered during term time only.

*dates published on University academic year timetable

Can I use my room during the vacations?

Self-catered halls:

  • You can stay in the room for the whole period of your contract including the Christmas and Easter vacations.
  • Postgraduate students are on a 50 week let and may stay in their room from September to September.

Catered halls:

  • Christmas and Easter vacations - rooms are available throughout the vacation period. (There will be reduced catering provision during the vacation.)