Accommodation

Current students

Your Room

The sections below will provide you with all of the information that you will need for living in your flat during your time in University halls.

Kitchens in self-catered halls

Each resident has kitchen storage space allocated to them. Where cupboards are lockable, the key will be supplied with your room key on arrival. There may be additional space to store pots, pans and other utensils. A fridge/freezer is available to store food and an agreement should be made between residents as to how this space is shared.

Each self-catered kitchen is supplied with a:

  • Microwave
  • Fridge freezer
  • Toaster
  • Kettle
  • Cooker with oven/grill incorporated (gas or electric)

If you find you are missing any of this equipment please contact your Hall Reception. Instructions for all of the equipment listed above can be found in your kitchen. Only British rice cookers are allowed to be used in kitchens. They must conform to European Standards and display the CE mark on the cable or plug. No cooking equipment is allowed in the study rooms, or bedrooms, this includes coffee machines and mini fridges (unless supplied by the University for medical resasons).

Kitchens in catered halls

Each catered kitchen / kitchenette is supplied with a:

  • Microwave and / or microwave Oven Combi
  • Larder fridge
  • Hob
  • Induction Hob (5 day catered halls only). The only pans to be used on the induction hob are the ones supplied in your kitchen when you arrive.
  • Toaster
  • Kettle

If you find you are missing any of this equipment please contact your Hall Reception. Instructions for all of the equipment listed above can be found in your kitchen. Only British rice cookers are allowed to be used in kitchens. They must conform to European Standards and display the CE mark on the cable or plug. No cooking equipment is allowed in the study rooms, or bedrooms, this includes coffee machines and mini fridges (unless supplied by the University for medical reasons)

Shared facilities, bathrooms and hot water

  • En-suite toilets have a dual flush feature installed in order to save water.
  • Hot water for showers and basins is supplied from a hot water storage tank which has been designed and sized to meet the normal demand of residents. Please consider other residents when showering as longer showers will use more hot water.
  • Please help us save water by not leaving taps/ showers running unnecessarily.
  • If you have a shower timer in your hall please use it, take quicker showers and save water.

Heating and ventilation

Kitchens contain extraction units to disperse steam and cooking odours.
En-suite bathrooms contain extractor fans which can be activated in conjunction with the light switch (UPP halls - continual extraction).
Shared bathrooms have automatic ventilation.
Please adjust the radiators in your bedroom by the thermostatic valve (where fitted) to provide a comfortable environment. If you are not satisfied with the level of heating in your room, speak to your Hall Manager who will assess the situation.

The heating system is operated by a central boiler with pre-set times for summer and winter heating. Please see below:

All Halls

October: Monday - Friday 07:00 - 10:00 / 16:00 - 22:00

Weekends: 08:00 - 10:00 / 16:00 - 23:00

November - April (inclusive) Monday - Friday 07:00 - 11:00 / 16:00 - 23:00

Weekends: 08:00 - 23:00

May - June (inclusive) Monday - Friday 07:00 - 10:00 / 16:00 - 22:00

Weekends: 08:00 - 10:00 / 16:00 - 23:00

July - September Heating off.

Please note, adjustment to the various heating systems may take a few days either side of these dates. The times are also subject to variation in the event of unusually cold or hot weather.

Please do not bring in extra heaters. If these are required in the event of breakdown, your Hall Manager can provide them.
To conserve energy, avoid having windows open and leaving radiators on. If you feel the cold you may want to add an extra layer/jumper.

Housekeeping

At Loughborough, we offer a housekeeping service throughout our halls of residence.

Bedrooms

  • Your bedroom and en-suite facility will be cleaned once a fortnight in University halls
  • No bedroom cleaning is provided in Unite halls (William Morris, Harry French and The Holt)
  • No cleaning is provided in the self-contained one bedroom flats and studios.

Communal Areas

  • Kitchens and corridors are cleaned on a weekly basis (*every other week in Unite en-suite flats)
  • Communal bathrooms and toilet facilities will be cleaned a minimum of three times a week (University Halls)
  • Communal bathrooms and toilet facilities are cleaned on a weekly basis (Unite Halls)

We ask you to...

To help us deliver this service to a high standard we ask that you:

  • Clean up all spillages
  • Keep refrigerators clean and tidy
  • Wash up and put away your crockery and cutlery
  • On your cleaning day, leave your room tidy

You will be advised of your regular cleaning day by your Hall Manager

 

Maintenance

University Halls and Forest Court

Residents are required to report to the Hall Manager any damage or fault/repairs required to the premises/contents within 24 hours of becoming aware of it.

You can submit a repair request online for a maintenance fault. Please complete our online Maintenance Fault/Repair Report Form and ensure you give all the details so we can respond to your request.

Your request will be processed with 24 hours (Mon-Fri), please see our service level targets for more information. If your request is urgent, please contact your Hall Manager or Duty Sub-Warden immediately.

You will be sent a confirmation email and a copy of the details. Your fault/repair will be logged by you Hall Manager team. If you wish to follow up on the progress of this request please visit your Hall Reception.

Unite Halls (William Morris, Harry French & The Holt)

Unite operate their own online reporting system for Harry French, The Holt and William Morris.

You can report a maintenance fault to your Hall Reception team, or you can use the Unite Students app

Once you’ve reported a maintenance fault, Unite will arrange for their maintenance team to fix it and will send you an email to let you know when this will be.

You can then check the status of your maintenance request online from your Personal Homepage. If you have any questions about the request you can also speak to a member of the Unite team on site.

TV Licencing

If you have a TV you will need a TV licence. For more information:

https://www.tvlicensing.co.uk/check-if-you-need-one/for-your-home/students-aud1