29 Apr 2021
Accommodation Update 29 April 2021 – applications for rent rebate
We appreciate this is a challenging time for students and thank you for your patience and understanding at this time.
Students currently residing in University Halls
We are pleased to confirm that all students may opt to return to the campus and many students have returned to their campus accommodation. Our focus is on operating as safely as possible, any student may now return to the University provided they participate in regular asymptomatic testing, including immediately upon their arrival.
Students currently at home/recently returned to University Halls
As per our previous notifications, you were able to apply for the rent rebate for the period from 11 January 2021 up to 12 April 2021 for the duration that you were not in occupation by completing our Rent Rebate form. Please note that unless we received your application form by Monday 8 February 2021 and confirmed that you were not residing on Campus we are unable to provide the rebate.
If you were eligible for the rent rebate (in accordance with the information below), the credit has been applied to your Term 3 instalment on your University Student account and detailed on your statement on 29 April. The rebate has been calculated for each day that you were away from campus, the eligible dates are recorded on your statement. If you completed the Rent Rebate form but have not received a rebate, please email email@example.com with your details and we will look into this for you.
- If your course required you to return to campus for practical teaching or specialist facilities, i.e. 8 March 21, you will only be eligible for the rent rebate until this published return date for your course (even if you chose not to return to your accommodation). If you wish to query this, please contact your department.
- You do not qualify for the discount if you were in Loughborough Halls between 6 January 2021 and 7 February 2021 or resided temporarily in an alternative room either on or off campus.
If you have any queries regarding your rebate dates, please complete our Campus Services Feedback Form by Monday 10 May 2021. Please give as much detail as possible, we will review your claim and aim to respond to you by the end of May.
Further to the VC announcement on 13 April, If your programme of study does not have any scheduled in-person teaching you can continue to study away from the campus. Students in University accommodation that do not wish to return because there is no in-person teaching on their programme of study, may continue to apply for a rebate on Halls of Residence fees for the period of 13 April to 17 May (or date of return if earlier).
Please complete the Accommodation Rebate Request Form by 16 May 2021
Once you have completed this form you will not need to contact us further unless you intend returning to campus prior to 17 May 2021. If you are eligible for the rent rebate, the credit will be applied to your account by the end of May 2021 (therefore this will not show on your 14 May statement), you may request any remaining credit on your account to be returned to you.
Please read the below information carefully to understand if you are eligible and to find out what happens next.
How do I know if I’m eligible?
You were eligible for the initial 4 week rent rebate if:
- You did not move back to your room in Hall between 6 January 2021 and 7 February 2021.
- You were not staying temporarily in an alternative room or accommodation in Loughborough.
You were eligible for the extension period if:
- You did not move back to your room in Hall between 6 January 2021 and 12 April 2021.
- Or, you did not move back to your room between 6 January 2021 and the published return date for your course if prior to 12 April (you will be eligible for the rebate until this date only).
- Or, you do not wish to return from 12 April because there is currently no in-person teaching on your programme of study.
What happens now?
If you were eligible for the rent rebate for the period 11 January to 12 April 2021 (in accordance with the information above), the credit has been applied to your Term 3 instalment on your University Student account and detailed on your statement on 29 April.
If you are eligible for the additional rent rebate between 13 April and 17 May, please complete the Accommodation Rebate Request Form by 16 May 2021. The credit will be applied to your account by the end of May 2021, you may request any remaining credit on your account to be returned to you.
The lockdown started on 4 January 2021, why does the rebate start from 11 January?
The 11 January 2021 is the start of term and the date when the majority of students across the country would have been due to return to their accommodation following the winter break prior to the Government announcing this latest lockdown.
Will you extend the rent discount if lockdown is extended further?
We will continue to review government guidance and should there be any further changes that impact students returning to their accommodation we will review this accordingly.
I have paid all of my rent in full upfront. Will I still receive a rent discount? And when will I receive the discount?
If you are eligible for the rent rebate, the credit will be applied to your University Student account, you may request any remaining credit on your account to be returned to you.
Can I cancel my contract instead of applying for the rent rebate?
No, our standard cancellation terms and conditions still apply. You can find these here.
Can I cancel my contract if I do not return to campus for the remainder of the academic year?
No, in accordance with the previous University statements following the government guidelines and also the Licence Terms & Conditions, students are only exempt from paying hall fees whilst there is no in-person teaching on your programme of study.
If you are not intending to return to campus due to medical concerns and wish to study remotely, you are advised to ‘contact your School administration team as soon as possible if you think you will be unable to attend when in-person teaching resumes in semester two, so you can discuss the specific implications for your programme.
Please refer to the Handbook for further information: https://www.lboro.ac.uk/students/handbook/ug-pgt/studying-remotely/
Please read the information on our Accommodation – Covid-19 information page. Hopefully we have also addressed many of your queries on our webpage which contains further details on any action you need to take.